Manager, Product Management, Identity

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management, Identity Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Mastercard Identity is seeking a Manager, Product Management to support key areas of the Account Protection portfolio, contributing to the development of a trusted intelligence layer that enables persistent defense across the full lifecycle of an account—from onboarding through monitoring, recovery, and investigation. Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and deliver seamless digital experiences. As part of Mastercard Identity, the Account Protection team supports the development and management of products, programs, and services focused on account risk management—both pre- and post-onboarding—addressing critical threats such as account takeover, synthetic identity fraud, and mule activity. The Manager of Product Management, Account Protection plays a key role in Mastercard’s Identity team by contributing to the development of scalable, interoperable solutions that help businesses securely identify and trust consumer accounts across digital ecosystems. This role supports product development, execution, and commercialization of Account Protection solutions powered by network-scale identity data, risk signals, and intelligence. The Manager partners closely with product leaders and cross-functional teams—including engineering, data science, privacy, commercialization, and legal—to support product development, define requirements, and help ensure products are market ready. Through customer insights, analysis, and execution support, this role helps deliver Account Protection solutions that improve security outcomes, mitigate fraud risk, and support commercial objectives aligned with Mastercard Identity’s strategy. The Role - Support the execution of Account Protection products across the account lifecycle - Contribute to product roadmap development, prioritization, and business case inputs - Identify and analyze expansion opportunities across monitoring, recovery, modification, and investigation phases - Support the product lifecycle, including discovery, definition, build, launch, and iteration - Define and document product requirements and data needs in partnership with Engineering and Data Science - Engage with customers (issuers, fintechs, platforms) to gather feedback and validate product features - Translate customer fraud challenges (e.g., ATO, AI-driven fraud, recovery gaps) into product requirements and enhancements - Support go-to-market efforts, including product positioning, sales enablement, and customer discussions - Contribute to defining data inputs and signals supporting account-level intelligence (identity, device, behavioral, network) - Support innovation efforts to enhance fraud detection and account security capabilities - Collaborate with stakeholders to align on priorities, timelines, and deliverables Support adoption efforts through API integrations, partnerships, and regional rollouts - Assist in pricing, packaging, and monetization analysis All About You - Experience in Product Management, Data Analytics, Strategy, or related fields, ideally in fraud, identity, risk, payments, or fintech - Experience contributing to product lifecycle activities and supporting delivery of measurable outcomes - Foundational understanding of account lifecycle risk (onboarding through monitoring and recovery) - Familiarity with fraud vectors such as account takeover, synthetic identity, and mule networks - Exposure to data-driven or API-based products - Strong collaboration skills and ability to work effectively with cross-functional teams - Solid analytical and problem-solving abilities - Clear written and verbal communication skills, with ability to build relationships with stakeholders - Proficiency in Microsoft Excel, PowerPoint, and Word - Ability to adapt in a fast-paced, evolving environment - Working knowledge of identity, digital payments, and security landscape is a plus - Bachelor’s degree required; advanced degree is a plus - Ability to travel up to 10–15% Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This is a pipeline posting for future opportunities within our team. Pay Ranges Vancouver, Canada: $121,000 - $169,000 CAD Toronto, Canada: $121,000 - $169,000 CAD