Manager, Incident Management - DGX Cloud Resilience Engineering

Join the team at NVIDIA responsible for maintaining the resilience of the DGX Cloud platform during disruptions. Our team develops the people, processes, and systems that enable DGX Cloud to withstand failure and sustain AI research operations at scale. We be responsible for the full lifecycle of incident management — from detection and response through root cause analysis, corrective action, and prevention — and we are expanding our scope to lead the end-to-end quality of operational practices across the program. What you’ll be doing: Build and own the incident management team, including incident commanders and operations engineers, by setting clear expectations, identifying development opportunities, and driving continuous improvement in craft and delivery. Partner with the technical lead to align on priorities and execution, owning team health, delivery cadence, and people development while the technical lead owns technical and product direction. Be responsible for the weekly operating rhythm, including incident reviews, operational reviews, on-call health checks, and work flow, ensuring the team accomplishes with consistency and reliability. Drive quality and follow-through on team outputs, including reliable incident data, root cause and corrective action reports that produce genuine lessons, and action items tracked to completion. Identify gaps in team capabilities, processes, and coverage, and drive initiatives to close them without waiting to be directed. Own the health of the on-call rotation by maintaining manageable alert load, clear paths for blocking issues, and balanced workload for the team. What we need to see: 10+ overall years of experience in operations, site reliability engineering, or incident management. 5+ years of experience leading and managing engineering or operations teams. BS in Computer Science, Engineering, or a related field, or equivalent experience. Experience leading an operations, SRE, or incident management team in a high-stakes production environment. Demonstrated track record of driving reliability outcomes, follow-through on corrective actions, and measurable operational improvement. Experience leading teams through incident response and turning incidents into lasting systemic improvements. Experience partnering with a technical lead or peer in a split ownership model, with clear accountability for people and execution. Ways to stand out from the crowd: Hands-on background as an incident commander or SRE with direct experience managing production incidents, or equivalent experience. Experience building incident learning, retrospective, or operational quality programs that achieved adoption across multiple teams. Experience with the operational characteristics of GPU, HPC, or AI training infrastructure. Familiarity with AI-assisted operations tooling and a considered point of view on where automation helps and where it introduces risk in incident workflows. #LI-Hybrid Your base salary will be determined based on your location, experience, and other objective job-related factors. The expected base salary ranges for this position are: 224,000 USD – 356,500 USD for Level 3; and 272,000 USD – 431,250 USD for Level 4. You will also be eligible for equity and benefits . Applications for this job will be accepted at least until November 16, 2026. This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes. NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.