Manager, Franchise Innovation

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Franchise Innovation Manager, Franchise Innovation Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: The Franchise Innovation team is responsible for developing and deploying innovative Franchise solutions that support Mastercard's customers and strengthen the payments ecosystem across Eastern Europe, Middle East and Africa (EEMEA). We work at the intersection of payments innovation, ecosystem enablement, compliance and business growth. We are seeking a highly analytical and motivated person to join our team. The successful candidate will support the development, promotion and execution of Franchise-enabled solutions that help customers grow while ensuring adherence to Mastercard Standards. The role combines customer onboarding, data analysis, market intelligence, fraud reviews, ecosystem monitoring and operational support. Responsibilities will include: The Manager is responsible for coordinating and managing activities related to Acquirers and Payment Facilitators across the EEMEA region. The Franchise team is looking for an expert in merchant acquiring domain with the following responsibilities, such as, not limited to: 1. Support the onboarding and enablement of new Service Providers and other ecosystem participants. 2. Assist in customer engagements by presenting Franchise programs, standards and value propositions. 3. Support stakeholders on matters related to payments fraud management, approval rates, and scheme compliance 4. Conduct operational reviews for Customers, Payment Facilitators, and other Service Providers. 5. Identify and commercialize solutions to address customer pain points and improve ecosystem performance. 6. Develop and deliver training materials and solution-based sessions for internal and external stakeholders. 7. Analyze transaction data to identify trends, opportunities, risks and areas requiring attention and design internal reports to communicate findings and remediation activities 8. Support delivering consulting engagements to support customer performance optimization (trainings, performance optimization projects, FMP reviews). 9. Identify opportunities to improve processes, enhance customer experience and support regional growth objectives. Experience/Knowledge: The ideal candidate will have worked with acquirers on operations, onboarding the merchants and Payment Facilitators, fraud reviews and merchant compliance with scheme standards or have experience in selling tools and solutions in this space. Experienced in the payments industry, merchant acquiring operations, product management or fraud management. Competencies: • Communication: Strong verbal and written communication, including delivering presentations, is necessary at both business and technical levels. • Collaboration: collaborates effectively by taking ownership without being asked and working with team members to achieve common goals aligned with Mastercard values. • Execution: drives execution with strong follow-up of action items, making efficient use of time and incorporating contingencies into planning and following through on commitments. • Performance: is focused and results driven, able to identify opportunities for Franchise Solutions and other Mastercard services. • Flexibility: exhibits flexibility and commitment demonstrated by remaining focused when unanticipated changes occur and by effectively resolving conflicts to accomplish goals. • Problem solving: Identifies root causes of problems thanks to data analysis, think creatively to find and implement solutions, rather than just raising issues. Can analyze data and build new reports • Strong organizational and coordination skills, with the ability to manage multiple initiatives and stakeholders simultaneously. • Analytical mindset with experience working with data, reports, and documentation • Proficiency in Microsoft Excel, PowerPoint and Word • Languages: Fluent in English, any other language is a plus Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.