Manager, Business Analysis

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Business Analysis Manager, Business Analysis Overview The Billing Services department provides centralized billing for products and services billed to customers using the Mastercard Consolidated Billing System (MCBS). MCBS supports the billing for all Mastercard branded transactions, Cirrus/Maestro switch fees, assessment fees, and various other fees. Our mission is to provide core billing services, drive billing assurance, provide value added services, and enable growth as Mastercard advances commerce globally. The Manager, Business Analysis role is responsible for the timely and accurate delivery of pricing rate changes within the MCBS system. This role will report to the Director, Business Analysis role and lead a global team in support of the following objectives. • Are you energized by leading complex initiatives of strategic importance? • Are you motivated to drive business transformation on a global scale? • Are you a collaborative leader who empowers employees to deliver measurable results? Role • Coordinate and participate in review revisions; changes; enhancements; testing; documentation; and member notification of product and pricing enhancements and/or business opportunities • Work closely with developers and requesters identifying data and functional requirements in the new pricing constructs. • Ensure development objectives are accomplished; user testing is performed; and member notification is prepared in a timely fashion. • Evaluate pricing requests to determine feasibility; work with Billing and Technology colleagues to define alternatives and recommend optimal pricing solutions • Develop and manage project and performance plans, aligning costs and tasks across components to ensure on-time delivery within planned effort. • Ensure methodology compliance; document and raise problem areas and coordinate resolutions; reporting to management as necessary and investigate/research MasterCard or industry business/technical process. • Coach, direct, and develop team members to achieve their goals and make positive culture contributions All About You • Bachelor’s degree in Business, Engineering or other related technical field • Prior Business Analyst or Project Management experience (Lean Six Sigma, Agile) • Ability to manage multiple complex projects • Ability to decision on the fly, with focus on retrospective views • Demonstrated experience influencing and aligning stakeholders to achieve goals • Experience working within a global, multi-national corporation • Excellent verbal and written communication skills • Demonstrates a positive cultural influence in support of Mastercard’s leadership principles and decency quotient • Ability to deliver results in a fast-paced environment with a sense of urgency and accuracy, while meeting needs of business Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.