MAC (Move, Add, Change) Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview The MAC Manager supports the Facility Manager in delivering comprehensive Move, Add, Change services to operate and maintain assigned properties. This role ensures seamless execution of workplace transitions, space reconfigurations, and occupancy changes while maintaining exceptional client satisfaction. The MAC Manager develops strategic client relationships, manages MAC project delivery, coordinates with internal teams and external vendors, and actively supports the organization's corporate real estate objectives through efficient change management. Job Responsibilities - Key Elements and Essential Tasks MAC Service Delivery & Client Management Maintain and enhance client satisfaction through consistent delivery of Move, Add, Change services and implementation of programs that drive measurable improvements in customer experience Develop and nurture relationships with key client representatives, demonstrating deep understanding of their workspace transition needs and strategic objectives Serve as primary point of contact for MAC-related requests, coordinating employee moves, workspace additions, furniture reconfigurations, and occupancy changes Manage the end-to-end MAC process from request intake through completion, ensuring minimal disruption to business operations Compliance & Standards Support and ensure compliance with JLL minimum audit and compliance standards across facility management, financial management, and operational policies and procedures Monitor and enforce all Company policies and training requirements related to safe and efficient MAC operations and work practices Implement and maintain hazard control programs and team safety practices during moves and reconfigurations; ensure full compliance with local codes, regulations, and JLL operational standards Performance Management & Reporting Meet or exceed site Key Performance Indicators (KPIs) for MAC services through proactive monitoring and strategic action planning Conduct monthly Service Level Agreement (SLA) reviews to identify potential challenges in MAC delivery and implement timely corrective actions Track, analyze, and report on MAC operational metrics including move completion rates, customer satisfaction scores, and cost management MAC Operations & Coordination Oversee work order management for MAC projects, coordinating in-house staff and external vendors to ensure timely, quality completion Manage space planning coordination, furniture procurement and installation, technology relocations, and ergonomic assessments Coordinate with IT, security, facilities, and other stakeholders to ensure comprehensive move planning and execution Maintain accurate asset tracking and space utilization records throughout the MAC lifecycle Vendor & Procurement Management Manage relationships with moving companies, furniture vendors, and other MAC-related service providers Ensure vendor compliance with safety standards, quality requirements, and contractual obligations Support procurement processes for furniture, equipment, and services related to MAC activities Facility Services Support Coordinate client events from initial request and planning through setup, delivery, and breakdown across indoor and outdoor locations. Liaise with clients, internal teams, and external vendors to arrange event requirements, including space preparation, furniture, equipment, audio-visual support, catering where required, and event logistics, ensuring safe and timely delivery. Drive collaboration and teamwork within the account team by championing the development and implementation of MAC best practices and innovations Additional Responsibilities Perform any and all other duties and tasks as assigned by management Knowledge, Skills & Abilities - Required Qualifications Education & Experience Bachelor's degree required Minimum of three (3) years of progressive experience in MAC operations, workplace services, facility management, or related industry experience in corporate environments, third-party service providers, or consulting firms Demonstrated experience managing move projects and space reconfigurations Technical Competencies Working knowledge of building systems, including mechanical and electrical infrastructure as they relate to workspace modifications Proficiency in work order management systems, CAFM/IWMS platforms, and MAC-specific software tools Understanding of space planning principles, furniture systems, and workplace design considerations Strong financial acumen with ability to manage MAC budgets, forecasts, and vendor contracts Knowledge of ergonomic standards and ADA compliance requirements Core Skills Excellent customer service orientation with proven ability to manage multiple stakeholder expectations during transitions Advanced computer skills including Microsoft Office Suite, CAD/space planning software (preferred), and facility management platforms Strong written and verbal communication skills with ability to coordinate complex logistics across multiple parties Exceptional organizational and multi-tasking abilities with proven track record of managing multiple concurrent MAC projects under deadline pressure Demonstrated problem-solving skills and ability to adapt quickly to changing priorities Leadership Attributes Collaborative mindset with ability to work effectively within cross-functional teams and coordinate diverse stakeholders Proactive approach to identifying and resolving MAC-related challenges before they impact operations Detail-oriented with strong project management capabilities Commitment to continuous improvement and innovation in MAC service delivery Calm under pressure with ability to manage urgent move requests and last-minute changes Location: Kalamazoo, MI Work Schedule: 1st Shift/ Morning Shift This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Kalamazoo, MI Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.