Logistics and Customs Operations Specialist

Location: Bac Ninh, Bắc Ninh, Vietnam Job ID: R0145527 Date Posted: 2026-10-29 Company Name: HITACHI ENERGY VIETNAM COMPANY LIMITED Profession (Job Category): Customer Service & Contact Center Operations Job Schedule: Full time Remote: No Job Description: The opportunity: Responsible for end-to-end logistics and customs operations, including transportation planning and execution, import/export customs clearance, LSP coordination, freight invoice management, sourcing support, and resolution of logistics, customs, and claims-related issues to ensure efficient, compliant, and cost-effective delivery of goods. How you’ll make an impact: Manage end-to-end transportation planning and execution, including shipment scheduling, carrier selection, freight order creation, transport monitoring, issue resolution, and freight cost management. Handle freight settlement, invoice verification, dispute resolution, cost approvals, and payment coordination with logistics service providers (LSPs). Coordinate import/export customs operations, customs clearance documentation, HS classification, broker management, and trade compliance activities. Drive NCR, claims, and supplier performance management, ensuring timely issue resolution and continuous improvement. Support logistics issue management, customer and supplier claims processes, customs/documentation problem solving, and cost recovery activities. Prepare logistics KPI reports, participate in business reviews, provide logistics expertise, and conduct carrier training. Ensure compliance with internal policies, external regulations, and Hitachi Energy standards. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: You hold diploma in Logistics Management or MBA in Logistics or Operations Management from a recognized institute. Minimum of 5+ years of relevant experience in logistics and supply chain management. Experience supporting Logistics and Customs operations in Vietnam. Full understanding of local transportation (within country), import, export, trade and customs operations. Good relationships with local and global transport suppliers. Knowledge of SAP GTS Customs Management and SAP S/4HANA is preferred. Proficiency in both spoken and written English is required. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.