Learning & Development Lead

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Human Capital (HC) Management Level Senior Manager Job Description & Summary At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage.We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com. Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be. Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday. Our Learning & Development team plays a key role in building a future-ready workforce. As the Learning & Development Lead, you will shape and drive our technical learning strategy, with a focus on developing AI fluency, digital capabilities, role-specific specialist competencies and continuous learning. You will partner with business leaders as well asPeople and leadership teams to strategise and align capability development with evolving business and workforce needs, our talent and AI priorities. The role is key to ensuring our people are equipped with the skills needed to succeed now and in the future. How will you value-add ? Strategic Learning & Capability Development Lead the design and implementation of the L&D technical roadmap with focus on building organizational AI fluency and future-ready capabilities to support Line of Service (LoS) and business objectives. Conduct skills gap assessments, working with stakeholders to translate current and future talent requirements into clear learning priorities. Lead the design and mapping of mid-term workforce planning based on firmwide skills level and the development roadmap required, and how this can supplement talent acquisition strategies. Develop and implement the technical competency framework in alignment with the firmwide skills framework to strengthen organizational capability and AI literacy. Learning Solutions, Delivery and AI Enablement Lead the design and delivery of blended, digital and leadership development programmes that build critical capabilities and equip the workforce with the skills required to meet evolving business and talent demands Foster a culture of continuous, AI-augmented learning and translate emerging AI applications and professional services trends into scalable learning solutions that strengthen organizational and business capabilities. Provide strategic oversight of AI-powered learning platforms, LMS and learning analytics to enhance user learning experience and generate actionable insights. Identify emerging learning approaches, technologies and workforce needs, and translating them into innovative, scalable experiences that strengthen organizational readiness for the future. Governance and Stakeholder Management Work closely with Senior Management, People and leadership teams and Human Capital Council group to enable a holistic approach to people and skills development. Oversee L&D budgets and external learning partners to ensure resources and solutions deliver value and align with organizational priorities. Establish success metrics and evaluation frameworks to measure learning effectiveness, track capability outcomes, and demonstrate the business impact and return on investment (ROI) of learning and development initiatives About you 10–15 years of demonstrated L&D experience, with at least 5 years in leadership capacity. Master’s-level qualification with certification or specialization in Instructional Design, Learning Design, Education or a related discipline. Proven experience developing and executing L&D strategies, competency frameworks and capability-building programs. Demonstrated experience leading digital upskilling, learning transformation, or organizational capability programs. Experience with modern learning technologies, including LMS, AI-enabled learning solutions and learning analytics platforms Strong understanding of AI applications and emerging technology trends, ideally within professional services or a similar knowledge-based environment. Strong stakeholder management and influencing skills, with the ability to partner effectively with senior business and People leaders. Strong analytical mindset with experience assessing learning effectiveness, impact, and ROI. Passion for developing people and building an innovative, continuous, and future-ready learning culture. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Coaching and Feedback, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Digital Tooling, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics {+ 22 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date