Lead Quality Engineer

Become a part of our caring community The Lead Quality Engineer leads the quality assurance and testing strategy for Medicaid Clinical platforms and integrations, ensuring solutions meet business requirements and operate reliably across pre-production and production environments. This role leads a team of testers while establishing scalable testing processes, standards, and automation capabilities across functional, regression, integration, configuration, and production validation testing. This role exercises independent judgment on complex issues, escalates barriers and risks as appropriate, and communicates testing progress and quality considerations to management and executive stakeholders. Key Responsibilities Team Leadership & Delivery Lead a team of testers by establishing priorities, responsibilities, and accountability for testing deliverables. Coach and develop team members while promoting collaboration, cross-training, knowledge sharing, and consistent testing practices. Support hiring, onboarding, and training of testing team members. Manage team capacity and testing assignments based on business priorities, release schedules, complexity, and risk. Coordinate testing coverage for scheduled production releases, including applicable night or early-morning testing. Quality Engineering & Testing Define and maintain the testing strategy for the Medicaid Clinical platform. Lead functional, regression, integration, configuration, end-to-end, and production validation testing. Establish standards for test cases, test scenarios, test data, execution, and supporting evidence. Review business and functional requirements to identify testing needs, risks, and gaps. Develop and maintain automated test suites and expand automation opportunities to improve testing efficiency, scalability, and coverage. Evaluate test results, defects, and risks to provide release-readiness recommendations. Defect Management & Collaboration Lead defect triage and establish standards for documenting, prioritizing, retesting, and resolving defects. Partner with Product, Business Systems Analysis, developers, vendors, and clinical stakeholders to investigate and resolve quality issues. Serve as a liaison for new testing requests, assessing scope, priorities, dependencies, and resource needs. Communicate testing progress, quality risks, unresolved defects, and release readiness to stakeholders and leadership. Continuous Improvement Monitor test coverage, execution progress, defect trends, and automation effectiveness. Analyze recurring defects and testing gaps to identify opportunities for process and quality improvements. Develop repeatable testing processes that improve consistency, efficiency, and scalability. Recommend improvements to workflows, configurations, requirements, and testing procedures based on testing findings. Use your skills to make an impact Required Qualifications 5+ years of experience in software quality assurance, quality engineering, application testing, or a related technology field. 2 - 3 years' experience creating, reviewing, executing, and validating test cases and test scenarios. Hands-on experience developing and maintaining automated test suites. Experience with defect identification, documentation, triage, retesting, and resolution. Experience working in an Agile delivery environment. Experience leading functional, regression, integration, and configuration testing. Ability to manage competing priorities, establish scalable processes, and exercise independent judgment with minimal supervision. Preferred Qualifications Experience directly leading a testing or quality engineering team, including coaching, work allocation, capacity planning, and team development. Experience supporting Medicaid programs or Medicaid clinical operations. Experience with utilization management, care management, or other healthcare clinical workflows. Experience testing vendor SaaS platforms, configurations, releases, and integrations. Experience with Azure DevOps, Jira, or similar test management and defect-tracking tools. Experience developing or expanding automated regression testing. Experience partnering with external vendors and internal technology teams to coordinate testing and production releases. Additional Information: Ability to work periodic nights or early mornings to support production releases and testing. (typically, on a monthly basis) Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $117,600 - $161,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.