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Lead Logistics Customer Experience and Operations Team Lead - FinOps

Maersk

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1,300 open experience roles are hiring right now across 294 companies, mostly in Bengaluru — so the questions repeat. Practise them before you sit with Maersk.

Questions you are likely to be asked

  1. Why do you want to join Maersk?
  2. What is your experience with Stakeholder management? Tell me one thing you learned the hard way.
  3. Tell me about feedback from customers that you passed on to the product team.
  4. How do you explain a technical problem to a customer who is not technical?
  5. Tell me about an angry customer you handled. What did you say?

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Lead and manage end-to-end Job Costing operations, ensuring accurate, timely, and compliant delivery aligned with SLA requirements. Drive customer experience and business profitability through strong financial governance (SO/PO, RR, GR/IR). Own team performance, resource optimization, and transformation initiatives such as centralization, automation, standardization, and SCP/NFTP adoption. Driving continues improvement through the Maersk way, Kaizen, and Visual Management Systems (VMS) to enhance efficiency and transparency. Act as the primary escalation point, ensuring timely resolution and stakeholder alignment Ensure adherence to SOPs and IOPs, while continuously refining to improve operational consistency. Manage team capacity, workload allocation, and productivity optimization Coach and develop team members to enhance Job costing capability and business understanding. Build up team talent pipeline. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

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Listed on workday · posted 2026-09-21. ApplySarthi collects openings and links to application pages; the role is advertised by Maersk, not by us.