Knowledge & Learning Program Manager (Hybrid)

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Aperçu de l’entreprise Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr. Department Overview The Centralized Managed Support Operations (CMSO) organization is dedicated to empowering our teams to deliver exceptional support experiences. As part of our commitment to "Solving for safer," CMSO builds agile operational frameworks that keep our teams informed, connected, and equipped to resolve complex technical challenges. Job Description The Centralized Managed Support Operations (CMSO) organization is seeking a Knowledge & Learning Program Manager to serve as the dedicated Readiness Partner for the NSOC business unit. In this role, you will bridge the gap between formal technical training and in-the-moment knowledge sharing. You will be responsible for curating agile, role-based learning paths, championing industry-standard knowledge management best practices, and partnering cross-functionally to help ensure support teams are equipped to solve complex problems efficiently. The ideal candidate understands that learning and knowledge are not just administrative functions, but critical drivers of operational efficiency, faster resolution times, and elevated customer experiences. At Motorola Solutions, everything starts with our people, and this position plays a pivotal role in enabling our teams to perform at their best. Bachelor's degree or equivalent practical experience is valued for this role. Key Responsibilities: Business Unit Readiness & Alignment Stakeholder Alignment to serve as the primary Knowledge & Learning (K&L) liaison to NSOC leadership, aligning readiness strategies directly with operational workflows Capability Gap Analysis to translate technical capability gaps into actionable, role-based learning paths and knowledge capture strategies Operational Readiness to partner cross-functionally and support seamless execution of learning programs across teams Knowledge Management & Coaching Knowledge Management Championing to champion industry-standard knowledge management practices at the team level, helping to ensure accurate incident documentation and rapid capture of zero-day solutions Content Health & Metrics to monitor usage and contribution metrics while coaching personnel to improve content health and leverage collective organization experience Self-Service Strategy to promote strategies that make internal technical knowledge accessible to external customers and service partners, supporting self-service success and operational parity Learning Strategy & Governance Curriculum Curation to identify technical training gaps, define requirements for content creation with external education partners, and curate modular, agile curriculum blocks that accelerate time-to-proficiency for new hires Technology Integration to lead the integration of specialized troubleshooting methodologies and emerging AI technologies into daily support operations Cross-Functional Governance to partner with Process Management teams to build training on validated workflows, while providing data-driven requirements to Change Enablement and Platform teams to reduce friction in knowledge capture Technical Expertise Knowledge Management Methodologies to drive best practices in content curation, incident documentation, and knowledge sharing Adult Learning Frameworks to design agile, modular learning paths and technical training curricula AI & Troubleshooting Technologies to integrate specialized methodologies and emerging AI tools into daily operations Professional Experience Cross-Functional Collaboration to partner effectively with Process Management, Change Enablement, and Platform teams Metrics & Analytics to evaluate usage metrics, content health, and operational readiness outcomes Communication Skills to serve as a liaison between technical operations and program stakeholders with clarity and impact Target Base Salary Range: $130,000-$140,00 CAD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 #LI-Hybrid Basic Requirements Bachelor's Degree 3+ years of related experience Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi. Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire. Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe. Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.