Instrumentation/Automation Service Engineer I

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Grow your career while continuing Exact Sciences’ inspiring work. Changing roles within the company allows you to develop your skills while changing the future of cancer in a new way. Schedule - Monday - Friday 8 am -4:30/5 PST Position Overview This role is responsible for diagnosing and resolving failures in enterprise laboratory instruments and automation systems, conducting root cause investigations, and escalating service issues to minimize downtime. It includes performing routine preventive maintenance and calibrations to ensure equipment reliability and compliance with service standards. The position requires accurate documentation aligned with Good Documentation Practices (GDP) and regulatory requirements such as OSHA, FDA, ISO, and CLIA. Success in this role involves developing technical expertise, training others, and collaborating across teams and vendors to support troubleshooting and project execution. Flexibility, commitment to quality, and a focus on process improvement—including SOP development and workflow optimization—are essential. Key Accountabilities: Include, but are not limited to, the following: Troubleshooting & Repair: Under general supervision, diagnose, repair, and resolve failures following established procedures on instrumentation and automation systems within the laboratory by applying technical expertise to restore functionality. Escalate unresolved or complex issues to senior staff. Contribute to root cause investigations, assist with implementing corrective actions, and escalating unresolved issues as necessary to minimize operational downtime. Preventative Maintenance & Calibration: Conduct regular preventative maintenance and calibration events of laboratory instrumentation and automation systems to ensure consistent performance, reliability, and adherence to established service procedures. Documentation & Regulatory Compliance: Accurately document service activities in accordance with GDP, ensuring compliance with safety, quality, and regulatory frameworks such as OSHA, FDA, ISO, and CLIA. Technical Expertise & Training: Proactively advance technical expertise/proficiency in servicing laboratory instrumentation and automated systems through continuous learning, hands-on experience, and engagement with more advanced failures/complex repairs. Teamwork & Communication: Demonstrate consistently clear written and verbal communication in all interactions with internal and external departments Flexibility, Quality & Process Improvement: Demonstrate adaptability in response to shifting priorities and unforeseen challenges, consistently uphold high quality standards in a fast-paced environment, and actively support process enhancements by drafting/revising procedures and identifying opportunities to optimize workflows. Physical Requirements Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform keyboarding/mousing for approximately 80% of a typical working day. Ability to work standing for approximately 60% of a typical working day. Ability to lift, carry, push or pull up to 40 pounds within the typical working day. Ability to comply with any applicable personal protective equipment requirements. May be exposed to hazardous materials, tissue specimens, and instruments with moving parts, lasers, heating and freezing elements, and high-speed centrifugation. Ability to work weekdays Ability to work nights and/or weekends Ability to work overtime, as needed Minimum Qualifications Bachelor’s degree in Engineering, Technology, Electronics or other degree relevant to essential duties; or Associate degree in Engineering, Technology, Electronics and 2 years of relevant experience OR high school diploma/GED and 4 years of relevant experience Experience interpreting mechanical parts and assembly drawings. Experience with electrical circuits and diagrams, including the use of electrical measurement tools such as multi-meters and analyzers. Demonstrated ability to perform the essential duties of the position with or without accommodation. Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We will not sponsor or take over sponsorship of employment visas. Preferred Qualifications Basic understanding of mechanical engineering principles. Basic understanding of manufacturing methods and processes. Experience working in a regulated environment (e.g., ISO 13485/15189, GMP, FDA, CLIA). (add in years of experience based on level of role) Experience with Quality Systems and documentation requirements, including Good Documentation Practices (GDP). (add in years of experience based on level of role) Experience with Next-Generation Sequencing (NGS), Digital Pathology Imaging, and/or Histology equipment. (add and remove as needed – based on site/level of role posted) Experience in the maintenance, troubleshooting, and repair of complex laboratory equipment, such as liquid handling robots and automation systems. Experience with software applications, including loading or updating software and managing databases. Hands-on experience with equipment qualification and validation. The base pay for this position is $27.35 – $54.75/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY: Engineering DIVISION: ONCO Cancer Diagnostics LOCATION: United States > Redwood City : 301 Penobscot Dr ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf