IN-Senior Associate_CRM Technical_GCC-Advisory-Bangalore

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Responsibilities Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions Design and develop custom components and extensions using platform-specific tooling and languages Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices. Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modules Experience preferred 4-9 yrs Education qualifications BE/BTech/MTech Experience in customization and extension of Dynamics 365 CRM using java scripts, web resources etc., server-side customization using C# & .Net assemblies along with the following technologies and processes: JavaScript and frameworks like Node.js, Angular.js Plugins & workflows Integrations (Informatica and Web API) Power Automate / Azure Functions Portals / power pages Batch jobs Pipeline deployments and Server administration Microsoft Azure services and API integration Data Migration via tools or MS Dynamics features Strong interpersonal and communication skills Commitment to high-quality delivery Mandatory skill sets: MS Dynamics CRM Technical consultant Preferred skill sets: MS Dynamics CRM Technical consultant Years of Experience required: 4 to 7 Education Qualification: B.Tech/BE/M.Tech/MBA/BSC Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills SAP CRM Technical Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration {+ 8 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date September 14, 2026