Implementations Delivery Lead

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Manager, Implementations Delivery What does a successful Manager, Implementations Delivery do at Fiserv? As a successful, Manager, Implementations Delivery, you will serve as a senior delivery leader for implementation teams, helping to bring structure, visibility and accountability across a high volume of small to medium projects. You will bring your experience across Agile, Scrum, Kanban and waterfall, along with the ability to coach teams, partner with clients and internal stakeholders, and support a fast-paced delivery environment as we define the balance between Agile and Waterfall. What you will do: Organize and oversee a large book of work across multiple client portfolios and individual projects, providing day-to-day delivery leadership for a high volume of small to medium projects and pivoting into hands-on implementation or project execution as needed. Identify risks, manage internal escalations and serve as a key escalation point and leadership resource for Implementation Analysts to help ensure delivery commitments are met. Partner directly with clients and internal stakeholders to communicate status, resolve project issues and support successful delivery outcomes. Coach and train teams on Agile, Scrum, Kanban and waterfall practices, and train team members in organization, time management, progress communication and effective use of Jira and related tools. Establish, monitor and analyze delivery metrics—including throughput, cycle time, milestone attainment, capacity utilization, backlog health, project aging and delivery predictability—to support data-driven decisions. Improve delivery processes, visibility and consistency across the organization, and provide the management with delivery-related input on Implementation Analyst skill gaps, execution patterns and coaching opportunities. What you will need to have: 8+ years of experience in project delivery, implementation, Agile delivery, program coordination or related roles Strong knowledge of Agile, Scrum, Kanban and waterfall methodologies Experience managing multiple concurrent projects and competing priorities Experience coaching, mentoring or training team members Experience using delivery metrics, reporting, KPIs and operational dashboards to manage delivery performance. Strong client-facing and stakeholder management skills Strong communication, organization and problem-solving skills What would be great to have: Experience with Jira or similar tools Prior professional services or banking industry experience Prior supervisor or manager experience #LI-AM2 You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. 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