GSOC Operations Analyst

Job Requisition ID # 26WD100947 Global Security Operations Center @Autodesk Autodesk is a world leader in computerized 3D design, engineering, and entertainment software, and delivers the broadest product portfolio to empower customers to design and create anything using the most effective and efficient means. Autodesk’s Safety & Security Department is responsible for assessing, planning, developing, and implementing comprehensive programs to protect Autodesk’s worldwide facilities, personnel, and intellectual property, as well as ensure compliance with governmental laws and regulations related to environmental, health, safety, and security. Position Overview: This position is a physical security role (not cybersecurity) and will be covering overnight shifts. The GSOC (Global Security Operations Center) Operations Analyst is the foundational operational role within Autodesk's Global Security Operations Center. This position is accountable for the continuous, disciplined execution of physical security with shift-level monitoring responsibilities, the core function on which all GSOC capability depends. The Analyst operates within established procedures and response protocols, executing defined workflows across physical security technology platforms, responding to system-generated events, and producing accurate documentation for every incident handled. This role operates under the direct supervision of the Lead Analyst on shift and receives structured guidance from the GSOC Manager. The Analyst is not expected to devise operational strategy or independently manage complex or multi-party incidents; rather, they are expected to execute reliably, escalate appropriately, and develop technical and procedural fluency at pace. Proficiency at this level means the Analyst can be trusted to own any standard alarm, access event, or documentation task without requiring real-time oversight for routine situations. This position will report to the GSOC Manager, and it is an on-site role in our Denver, CO office. This role will be working the overnight shift and the shift schedule will include weekends. Responsibilities: Security System Monitoring: Maintain continuous, attentive monitoring of all GSOC platforms during assigned shift, including access control, CCTV, visitor management, alarm management, and case management systems Review system dashboards, event queues, and monitoring feeds at defined intervals; identify anomalies, system faults, or behavioral patterns that warrant review Verify alarm authenticity before response escalation; distinguish nuisance alarms from credible events using established triage criteria Confirm camera coverage and system health at shift start; log and escalate any observed hardware or software faults to the appropriate technical team Incident Response Execution: Respond to security alarms, access control violations, duress activations, and other system-generated events in strict accordance with GSOC response protocols Execute the initial phases of emergency response procedures including contacting on-site responders, coordinating with emergency services, and relaying situational updates under Lead Analyst guidance Track incident status in real time during active events; provide accurate, concise updates to the shift Lead Analyst at defined intervals Support multi-event response by managing lower-priority incidents or communications tasks while the Lead Analyst coordinates a primary response Conduct post-incident documentation immediately following event resolution; capture all key facts, timeline details, parties involved, and actions taken Access & Badge Administration: Process standard badge and physical access requests for employees, contractors, and visitors in compliance with access control policies and approval workflows Verify requestor identity and authorization before activating or modifying credentials; flag requests that fall outside standard parameters for Lead Analyst review Manage visitor management system entries, including host verification, badge issuance, and departure logging Audit temporary access grants at end of authorized period; escalate any unresolved or expired credentials to the Lead Analyst Intelligence Support & OSINT: Monitor assigned open-source intelligence (OSINT) feeds, threat alert subscriptions, and news sources at the start of each shift; log any items relevant to Autodesk locations or personnel Compile and submit shift intelligence summaries for Lead Analyst review; flag items requiring immediate escalation Maintain working familiarity with active travel advisories, regional security conditions, and known threats affecting company operations Documentation & Reporting: Produce accurate, timely incident reports for all events handled during shift; ensure records meet GSOC documentation standards for completeness, clarity, and chronological accuracy Maintain the shift log with a running record of all activities, contacts, access requests, and system events throughout the shift Complete end-of-shift handover notes and verbally brief the incoming shift team on open items, ongoing incidents, and system anomalies Support data quality by correcting records identified as incomplete or inaccurate prior to shift close Technology Operations: Operate all GSOC platforms including surveillance, access control, case management, and mass notification systems in accordance with operational guidelines Execute mass notification and emergency communication workflows under Lead Analyst or GSOC Manager direction during incidents affecting employee safety Follow established procedures for system restarts, failover actions, and escalation to technical support when platform issues arise Minimum Qualifications: 1–3 years of experience in security operations, law enforcement, military service, or a directly related field Demonstrated familiarity with physical security technologies, including surveillance systems, access control platforms, and incident management tools Strong procedural discipline: ability to follow complex SOPs accurately and consistently under pressure Effective written and verbal communication skills; ability to produce clear, factual incident reports Prior experience in the Tech industry preferred Ability to sustain focused monitoring and attention during extended shifts in a 24/7 operational environment Willingness to work rotating shifts including nights, weekends, and holidays as operationally required Exposure to OSINT tools, security intelligence sources, or threat monitoring platforms is an advantage Collaborative team orientation; able to support shift team effectively in a fast-moving environment Ability to work well autonomously Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/ Salary transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $45,000 and $81,070. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging In-Person Onboarding and Identity Verification This role may require in-person onboarding and/or in-person ID verification. Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).