Field Service Team Leader

Location: Raleigh, North Carolina, United States Job ID: R0136338 Date Posted: 2026-07-16 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: Field Service Team Leader- Hitachi Energy NAM Grid Integration Hitachi Energy Grid Integration is hiring a Field Service Team Leader to support our growing North America Service business. This position is responsible for managing the Field Service Team and delivering our Service offerings across United States and Canada. Our Service portfolio includes Extended Warranty, Service Contracts, Break Fix Repair, Upgrades, Spare Parts, 24/7 Phone Support, and Cyber Security for our installed base consisting of SVCs / STATCOMs / SeriesCaps, and HVDC Systems. You will work as part of our Grid Integration organization, which serves utility, industrial, renewable energy, and other customers with products and services to help transport electricity efficiently and reliably while maintaining power quality and control. Job Description Field Service Team Leader typical duties include: Safety - Promote and ensure a strong safety culture and safe execution of work People management – grow, develop, and motivate the team Strategy – resource expansion to support growing customer base Quality - identify and implement continuous improvement opportunities Execution - plan and manage Field Service resources and activities Tracking - manage and report on Field Service backlog and status Provide tender cost estimates for field activities Ensure timely feedback of service activities to business partners Qualifications: Must be fluent in English with French and Spanish language a plus Experience leading troubleshooting events and teaching technical abilities to teams Bachelor’s degree and minimum of eight (8) years of demonstrated experience in a combination of electrical systems and service Experience with maintenance procedures Knowledge of HVDC / FACTS systems and their grid application Demonstrated experience in safe work practices Working knowledge of commercial and legal terms and conditions Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities. Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.