Facility Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facility Manager Shape the future of workplace experience with JLL Are you a driven facilities professional who thrives on connecting people, processes, and operational excellence? As a Workplace Service Lead at JLL, you play a pivotal role in delivering an exceptional workplace experience while driving the operational and financial results that benefit both the client and JLL. What You'll Do Client & Stakeholder Management You act as the central point of contact for key stakeholders on site, building buy-in where needed. You proactively communicate issues, actions, and results to the right people in real time, adapting your communication style effortlessly across all levels of the organization. You develop and implement best practices across your areas of responsibility, consistently applying them across the site portfolio. You stay focused on meeting the KPIs and SLAs defined within the contract, understanding that client and JLL objectives must align: delivering operationally and financially for the client while protecting JLL's financial interests. Operations Management You ensure the services outlined in the contract are delivered on behalf of JLL. You monitor a wide range of metrics to keep the site running at optimal performance and connect every element that contributes to the overall building experience. You hold landlords accountable for meeting lease terms, such as external maintenance and central plant management. With detailed knowledge of MVA/LVA, you identify and escalate scope changes or scope creep that could impact procurement and vendor management. You ensure contracted resources deliver work that meets duration and quality targets, addressing underperformance where needed. You build strong working relationships with all vendors under your control, helping them understand the client's culture and feel part of the team. You continuously review services and drive refinements to enhance service delivery. Financial Management You manage the processing and control of purchase orders, invoices, and work orders. Working with the Financial Manager, you help prepare final budget documentation and plans, administering the work to ensure budget compliance. You take ownership of operating the site within the agreed target budget and collaborate with the client and Financial Manager to develop the annual budgets. People Management As Workplace Service Lead, you are responsible for the management, supervision, and professional development of all direct reports. You establish clear goals and objectives for your team members, conduct periodic formal and informal performance evaluations via Workday, and develop training programs and career paths. You also ensure succession planning is in place across your team. HSE, Security & Quality Management You ensure all defined services are delivered in line with operating procedures, statutory requirements, and client guidelines, including applicable country health and safety regulations. You maintain official safety documentation and liaise with government authorities as needed. You actively understand and support JLL's Quality Management program. The above is not an exhaustive list of responsibilities; additional duties may be required to support the account. How Success Is Measured Your performance will be evaluated based on compliance with the service provision detailed in the contract, compliance with health and safety responsibilities, high customer satisfaction ratings as measured through regular surveys, adherence to best practice documentation, and your contribution to continuous improvement. What We're Looking For Skills Strong communication, leadership, teamwork, analytical, and judgment skills, paired with a customer-first mindset Ability to evaluate and re-prioritize effectively, resolve conflict, and communicate intentions clearly A track record of delivering high-quality results on time A self-starter with intellectual curiosity and a proven team player with a hands-on, "sleeves rolled up" approach Strong decision-making and complex problem-solving abilities: proactively gathering information, weighing all facts and perspectives, drawing sound inferences from long-term plans and goals, prioritizing key factors, and acting decisively and confidently—even with limited guidance Moderate technical knowledge of heating, ventilation, and air-conditioning systems, including control strategies Competencies Excellent PC skills, proficient in Microsoft Office Customer-focused with strong written and verbal communication skills Assertive, with cultural awareness and sensitivity Experience Minimum 3 years' experience in a Facilities Manager role Qualifications Fluency in both Dutch as English (written, aural, and oral) is essential Ready to make an impact on tomorrow's workplace experience? We'd love to hear from you. #LI-WM1 Location: On-site –Rotterdam, NLD Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.