Facility Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: We are looking for a Facilities Manager to take full ownership of the operational delivery at one of our client's flagship office locations. Reporting to the Account Director, you will lead and support the on-site team across all integrated technical and soft services, ensuring the highest standard of workplace experience for clients, colleagues, and visitors at every touchpoint. This is a hands-on leadership role where no two days are the same — you'll be the go-to person for service delivery, client escalations, financial management, and continuous improvement, all within a modern, high-spec working environment that thrives on community, enthusiasm, and engagement. What your day-to-day will look like: Lead, coach, and mentor the on-site JLL team across all service lines, driving engagement, service excellence, and client-aligned delivery Act as the primary point of contact for local teams and clients, ensuring all service requests are handled within agreed timelines, KPIs, and SLAs Oversee IFM operations including H&S compliance, engineering services, contractor management, PPM programs, and sustainability initiatives Manage Building Management Systems, EHS and Quality compliance, supported by the JLL Account Leadership Team Ensure consistent delivery standards across daily/periodic cleaning, event management, MAC processes, and mailroom operations Develop and maintain strong relationships with landlords, managing agents, and local suppliers to enable seamless service delivery Support financial management activities, including budget oversight, cost savings identification, and cost avoidance opportunities Required Qualifications: Minimum 5 years of experience in a Facilities Management or related client-facing role Proven experience managing on-site teams across multiple service lines Strong knowledge of FM processes, H&S legislation, and compliance requirements Excellent written and verbal communication skills, including presentation and negotiation Proficient in Microsoft Office (Excel, Word, Outlook) Fluency in Italian and English Preferred Qualifications: Previous experience in a high-profile corporate environment and/or technical laboratory setting Background hospitality service Experience in financial management and contract oversight Ability to network effectively at all levels of the organisation and adapt to evolving business requirements Location: On-site –Mumbai, MH Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.