ETIC, Tax Operations Analyst - Associate

Line of Service Advisory Industry/Sector Technology Specialism Advisory - Other Management Level Associate Job Description & Summary Key Responsibilities: SDC Mobilisation & Operating Model Support knowledge transfer and training activities for new team members where required. Maintain a clear understanding of assigned processes, controls and tax operations requirements to ensure consistent delivery. Stakeholder Management & tax operations Coordination Schedule various required catchup calls ie. Planning meeting, PBC alignment call, regular catchup calls. Liaise with onshore teams to clarify requirements where needed. Ensure timely resolution of queries per the agreed turnaround time. Delivery Planning and Project Management Responsibility for PBC tax operations request list management, including tracking deadlines, monitoring ageing items, and escalating overdue requests. Track tax operations requests and assigned activities to ensure timely completion and delivery. Update trackers and task status regularly to support progress monitoring. Support reporting activities by providing status updates, metrics, and completion information as requested. Knowledge Transfer, Process Design and Continuous Improvement Follow structured instructions to complete tax operations support tasks accurately and consistently. Contribute to continuous improvement initiatives by identifying opportunities to enhance efficiency, standardization, and quality. Governance, Risk & Quality Management Identify missing information, documentation of gaps and potential inconsistencies, escalating them as appropriate. Maintain documentation and tax operations trails in line with agreed processes. Adhere to data privacy, confidentiality and information security requirements when handling client information. Participate in quality reviews and remediation activities to address identified issues. Tax operations Delivery Oversight & Reporting Prepare tax operations support documentation based on predefined templates and formats. Collate and organize supporting data and evidence for tax operations requests. Perform data gathering, validation, and reconciliation activities to support tax operations procedures. Extract and compile information from ERP systems, reports, and source documentation as required. Support the preparation of confirmations and stock take processes in accordance with agreed tax operations requirements, timelines, and confirmed responsibilities. Conduct completeness and quality checks on documentation before submission to onshore tax operations teams and ensure timely submission of PBC requests to the auditor's platform. Ensure outputs are complete, accurate, and delivered in line with agreed timelines. Support management and coordination of tax operations evidence repositories, ensuring documents are correctly classified and stored. financial statement and tax operations adjustment support and coordination, including ensuring tax operations adjustment and IFRS-to-GAAP bridge updates are communicated where applicable. Skills & Experience: Strong attention to detail and ability to follow structured processes. Working knowledge of Tax operations processes is preferred. Basic accounting knowledge or relevant experience is advantageous. Experience with SAP or similar ERP systems is preferred but not required. Comfortable working in a high-volume, process-driven environment. Good working knowledge of Excel and standard Microsoft Office tools. Team player and ability to work as a part of a collaborative team structure. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Legal Document Review, Managed Services, Optimism {+ 15 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date