EMEA Account Director

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. EMEA Account DIrector Position Overview JLL is seeking an exceptional Account Lead to oversee and drive the strategic delivery of integrated facility management services in EMEA, for one of our flagship global accounts.. Key Responsibilities Strategic Leadership Provide strategic direction and operational oversight for the EMEA account, ensuring seamless delivery of IFM and Small Projects services across the portfolio Drive growth strategy initiatives including improved small project work delivery and enhanced IFM delivery Champion innovation through AI-driven decision making and new technology adoption across the account Team Management Lead, mentor, and develop a high-performing team of approximately 250 EMEA-based professionals Address resourcing challenges and implement effective staff retention strategies across multiple markets Foster a culture of excellence, consistency, and continuous improvement in service delivery Build organisational capability through process training and development initiatives Financial & Operational Excellence Demonstrate exceptional financial acumen in managing account P&L, budgets, and forecasting for this high-value portfolio Ensure robust reporting mechanisms, KPI governance, and performance measurement frameworks Drive operational consistency across service delivery touchpoints throughout the EMEA region Manage risk mitigation strategies and ensure contractual compliance across all sites Client Relationship & Growth Serve as the primary executive relationship owner with the client EMEA senior leadership team Identify and execute growth opportunities Required Qualifications Experience Minimum 10+ years progressive experience in facility management, corporate real estate, or related industries Proven track record leading large-scale, complex, multi-country accounts Demonstrated success managing large teams across multiple geographies Extensive experience with integrated facility management and project delivery Strong background in Workplace Experience strategy and delivery Financial & Business Acumen Advanced financial management skills with demonstrated expertise in P&L ownership, budget management, and commercial negotiations Strong understanding of contract structures, pricing models, and risk/reward frameworks Experience managing accounts with significant financial complexity and multi-year commitments Leadership Competencies & Personal Attributes Exceptional gravitas and executive presence with ability to influence and command respect amongst senior client stakeholders Mature, measured approach to complex challenges, demonstrating composure under pressure Solution-driven mindset with proven ability to navigate obstacles and deliver pragmatic outcomes Diplomatic and politically astute , skilled at building consensus and managing sensitive situations Expert stakeholder management capabilities across multiple internal and external constituencies, including client executives, regional teams, vendors, and JLL leadership Proven change management and transformation leadership skills Cultural sensitivity and ability to navigate complex, matrixed organizations across EMEA Technical Skills Deep knowledge of workplace services, IFM operations, and small projects delivery Familiarity with technology-enabled workplace solutions and data-driven decision making Understanding of sustainability, ESG, and workplace innovation trends Personal Characteristics The ideal candidate will demonstrate: Emotional intelligence and self-awareness Resilience and adaptability in fast-paced environments Collaborative yet decisive leadership style Integrity and ethical decision-making Strong relationship-building skills with diverse stakeholder groups Location UK, London/South East Location: On-site –London, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. 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