Director, UX Design

About this role As Director of UX, you will lead and develop a team of UX professionals while remaining actively engaged in the work. This is a player-coach role that combines people leadership, UX strategy, hands-on design contribution, mentorship, and cross-functional collaboration. You will help shape UX strategy and execution across Gartner’s products and digital platforms, working directly with Product, Engineering, Business and Technology Insights, Brand, and business stakeholders to solve complex customer problems. You will contribute to discovery, research, journey mapping, ideation, prototyping, design reviews, and validation while setting a high standard for the team’s work. You will also help advance Gartner’s AI capabilities by building an AI-focused UX culture, encouraging responsible experimentation, creating AI prototypes, and training the team to use emerging AI tools and methods effectively. Success in this role requires the ability to move fluidly between strategic leadership, hands-on design work, coaching, and delivery. What You will do: Define and execute the UX strategy across Gartner’s products, digital platforms, and key initiatives, from discovery through delivery and optimization. Lead, coach, and develop a growing team of UX professionals supporting multiple products and customer experiences. Serve as a player-coach, providing hands-on leadership across research, discovery, ideation, prototyping, design, testing, and design reviews. Partner with Product, Engineering, Business and Technology Insights, Brand, Marketing, and business stakeholders to translate customer needs into clear, useful, and feasible experiences. Set expectations for UX quality, process, accessibility, collaboration, and customer-centered decision-making. Advance an AI-focused, human-centered UX culture by guiding AI-enabled experiences, rapid prototypes, proofs of concept, and design experiments. Promote responsible AI design principles, including transparency, trust, accessibility, privacy, human oversight, and inclusion. Build team capability and foster continuous learning through coaching, mentorship, design critiques, training, Design Thinking, user research, and experimentation. What you’ll need: Bachelor’s degree in Design, UX/UI Design, Human-Computer Interaction, or a related field. 8+ years of experience in UX, product design, interaction design, design research, information architecture, or a related field. 3+ years of experience managing and developing UX or Product Design professionals, ideally in a player-coach leadership role. A strong portfolio demonstrating end-to-end UX leadership and delivery, including discovery, research, interaction design, prototyping, testing, and implementation. Experience defining UX strategy and leading execution across multiple products or initiatives, balancing customer needs, technical feasibility, business objectives, and strategic priorities. Experience using AI tools or AI-enabled workflows for UX research, ideation, prototyping, experimentation, or product development. Experience designing accessible and inclusive experiences and leading cross-functional and geographically distributed teams. Strong communication, storytelling, collaboration, coaching, and stakeholder-management skills, along with a growth mindset and enthusiasm for learning, teaching, and applying emerging technologies responsibly. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com . Job Requisition ID:115139 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.