Customer Support Specialist

Location: Bucharest, Bucharest, Romania Job ID: R0148307 Date Posted: 2026-10-21 Company Name: HITACHI ENERGY ROMANIA S.R.L. Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: No Job Description: Customer Support Specialist Join our team and play a key role in ensuring excellent customer service and smooth order execution in an international business environment. How You'll Make an Impact: Support internal and external customers and coordinate issue resolution with cross-functional teams. Manage customer orders and ensure timely processing and delivery. Maintain strong customer relationships and provide updates on order and request status. Coordinate procurement activities and support import/export processes. Prepare reports, forecasts, and business analyses. Monitor task performance and support continuous process improvement. Your Background: Bachelor's degree in Business, Economics, Engineering, Logistics, or a related field. 1-2 years of experience in customer support, order management, procurement, or a similar role. Strong communication and organizational skills. Good knowledge of English and Romanian (verbal and written). SAP (MM/SD) and Microsoft Office proficiency. Ability to work independently and manage multiple priorities. More about us We’ll support, encourage, and guide you to reach your career goals through our active development and training programs. Come as you are and prepare to get better as you learn from others in the team. Bring your energy and plug into a team that will power your career while powering good for sustainable energy. Culture focused on cooperation. We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: Short Fridays = 6 hours (8.5 hours/day from Monday to Thursday) Work in hybrid model 5 weeks of vacation per year Meal tickets Medical subscription Life insurance 3rd pillar pension Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.