Continuous Improvement and Business Process Specialist

Location: Mount Pleasant, Pennsylvania, United States of America Job ID: R0139499 Date Posted: 2026-08-06 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Quality Management Job Schedule: Full time Remote: No Job Description: The Opportunity As a Continuous Improvement and Business Process Specialist, you will drive process improvement and business process excellence across the Service Unit by identifying, designing, implementing, and sustaining process improvements that enhance quality, safety, customer satisfaction, productivity, and profitability. You will work with cross-functional teams to improve operational performance through Lean, Six Sigma, Kaizen, Daily Management, and Leadership Standard Work practices. The role involves developing and maintaining business processes, monitoring and improving performance through KPI management, supporting planning and scheduling activities, maintaining process documentation, and facilitating adoption of new ways of working. You will help address process gaps, support corrective actions, evaluate emerging technologies including AI-based solutions, and contribute to improved operational effectiveness, quality performance, and service delivery that support reliable power system operations and ongoing business improvement. Alternative locations will be considered for candidates located near major airports. How You’ll Make an Impact Identify, prioritize, and implement continuous improvement initiatives aligned with quality, cost, and schedule goals. Design, develop, and deploy new or improved business processes across the Service Unit. Establish, monitor, and evaluate KPIs related to Safety, Quality, Delivery, Inventory, Cost, and profitability objectives. Partner with Project Management, Field Operations, and leadership teams to review performance metrics and support improvement initiatives. Lead implementation and sustainment of Leadership Standard Work, Daily Management practices, and KPI reporting routines. Coordinate deployment and maintenance of the Lighthouse operational excellence framework. Develop and maintain standard operating procedures, work instructions, process maps, and audit documentation. Evaluate and pilot emerging technologies, including AI-based solutions, to improve productivity, quality, and cost performance. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your Background Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Bachelor's degree in Engineering, Business Administration, Quality Management, Operations Management, or a related field; equivalent experience may be considered. Experience supporting operational excellence, business process management, or continuous improvement initiatives preferred. Experience developing and evaluating KPIs, process maps, standard operating procedures, and business process improvements. Knowledge of Lean, Six Sigma, and continuous improvement methodologies. Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint; experience with SAP, Power BI, Microsoft Power Automate, and AI-driven productivity solutions preferred. Lean Six Sigma Green Belt, Lean Practitioner, or equivalent continuous improvement certification preferred. More About Us You will gain exposure to cross-functional business improvement initiatives while working with teams focused on operational excellence and process performance. Work on innovative energy technologies, including evaluating and piloting AI-based solutions that support productivity, quality, and cost performance. Collaborate with experienced professionals across Project Management, Field Operations, leadership, and cross-functional teams. Access learning and development opportunities through continuous improvement, operational excellence, and business process initiatives. Receive health and retirement benefits offered to employees. Benefit from paid leave and workplace flexibility programs available to employees. Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities. Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.