Collection Project Management Analyst

Job Details: Job Description: Role Overview 1. Collection Operations and Business Partnership • Bring strong, hands-on collection operations experience to ensure project solutions are grounded in real business needs, customer behaviors, and end-to-end order-to-cash execution. • Apply solid collection and dispute management expertise to support portfolio priorities, payment performance, escalation handling, risk mitigation, and timely issue resolution. • Build trusted partnerships with customers, collection teams, business groups, and cross-functional stakeholders to align on priorities, unblock issues, and improve collection outcomes. • Communicate clearly on collection performance, dispute trends, operational risks, decision points, and required actions to support business partnership and management attention. 2. Project and Program Management • Coordinate and contribute to cross-functional projects that improve collection operations, financial outcomes, and stakeholder experience. • Gather and analyze business requirements and support the development of project objectives, plans, milestones, risks, and success measures • Coordinate stakeholders, clarify ownership, resolve roadblocks, and provide concise updates to support timely decisions. • Ensure solutions are practical, adopted, and sustained through appropriate governance, documentation, and handover. 3. Dispute Management and Root-Cause Improvement • Coordinate with system team to improve dispute visibility, reporting accuracy, and resolution effectiveness. • Partner with collection teams and business stakeholders to address recurring or material dispute themes. • Use structured analysis to identify root causes, define improvement actions, and track agreed actions through closure. • Translate dispute trends and business impact into priorities for management attention and process improvement. 4. Cash Forecast Leadership • Lead and continuously improve the collection cash forecast process in support of corporate cash-planning objectives. • Promote timely, complete, and reliable forecast submissions through effective governance and stakeholder coordination. • Analyze forecast performance and key drivers, and work with collection teams to improve accuracy and predictability. • Enhance forecast tools, reporting, and ways of working to support efficient execution and decision quality. 5. Systems, Automation and Data Enablement • Act as a key business contact for collection systems, tools, reporting, and automation-related needs. • Partner with technology and process teams to assess business impact, prioritize requirements, resolve issues, and support change adoption. • Use data, analytics, AI, and automation to improve accuracy, controls, productivity, and user experience. Qualifications: • Education: Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related discipline. • Collection and dispute management experience: Minimum 3 years of hands-on credit/collections experience, with strong exposure to dispute management, portfolio support, customer escalation handling, payment follow-up, and risk mitigation. • Business partnership and financial acumen: Ability to partner effectively with customers, collection teams, business groups, and cross-functional stakeholders, supported by solid understanding of the order-to-cash lifecycle, working capital drivers, financial controls, and collection performance metrics. • Project leadership and execution: Ability to structure work, manage priorities, risks, milestones, and stakeholders, and deliver practical, sustainable outcomes through influence. • Problem solving and decision quality: Strong analytical skills with the ability to identify root causes, develop viable options, apply sound judgment, and translate data into actionable insights. • Collaboration and communication: Effective communicator with the ability to build alignment across functions, geographies, service providers, and stakeholder groups. • Data, systems, and automation aptitude: Proficiency in Microsoft Office and SAP; experience using reporting, AI, or automation tools to improve accuracy, controls, productivity, or user experience is preferred. • Ownership and adaptability: Demonstrates accountability, urgency, learning agility, openness to feedback, and the ability to adapt as business needs evolve. • Language: Fluency in English and Mandarin is required; proficiency in Japanese or Korean is an advantage. Job Type: Experienced Hire Shift: Shift 1 (China) Primary Location: PRC, Shanghai Additional Locations: Malaysia, Penang Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Position of Trust N/A Work Model for this Role This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change. * ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.