Cloud Operations Lead

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description We are seeking Cloud Automation and Platform Support professionals to support enterprise automation solutions running on AWS cloud services. The role will focus on platform operations, monitoring, troubleshooting, automation support, and stakeholder coordination to ensure reliable execution of compliance and operational processes. The ideal candidate should have experience supporting cloud-based applications, automation workflows, infrastructure technologies, and production support activities. Key Responsibilities: Cloud Operations - Automation - DevOps Provide operational support for cloud-based automation platforms and services. Monitor application health, alerts, scheduled jobs, and automation workflows. Investigate and resolve platform, infrastructure, and integration-related issues. Support AWS services including Lambda, S3, SQS, SNS, EventBridge, CloudWatch, Glue, and Athena. Support Infrastructure as Code (Terraform) deployments and configuration changes. Maintain integrations with enterprise platforms such as ServiceNow. Support recurring operational and compliance-related activities. Analyze incidents, identify root causes, and coordinate remediation activities. Create and maintain operational documentation, runbooks, and support procedures. Work closely with infrastructure teams, cloud teams, and business stakeholders. Support platform enhancements, automation initiatives, and continuous improvement efforts. Participate in production support, change implementation, and release activities. Required Key Skills Experience supporting AWS cloud services and serverless technologies. Working knowledge of AWS Lambda, S3, SQS, SNS, EventBridge, CloudWatch, Glue, and Athena. Experience with Terraform or Infrastructure as Code concepts. Experience in application support, production support, or cloud operations. Knowledge of ServiceNow and enterprise support processes. Basic to intermediate Python scripting experience. Strong troubleshooting and problem-solving skills. Experience with monitoring, alerting, and incident management processes. Good communication and stakeholder management skills. Ability to work effectively within global and cross-functional teams. In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.