Client Success Specialist - Trilingual (English, Spanish and Portuguese)

Position Summary Headquartered in Plano ,Texas., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities The Price, Promotion & Master Data Analyst serves as the central owner for Samsung's pricing condition management, promotional system integrity, and customer master data administration across CE and NAHQ. The role covers the full lifecycle of pricing and promotion operations — from N-ERP pricing condition approvals and CPH/CCH table maintenance to eBulletin and Deal Sheet management, Smart Spend roadmap conversion, and customer account setup in CIS and N-ERP. This position requires deep system expertise and cross-functional collaboration with Sales, Finance, and Operations teams to ensure accurate and timely recognition of all pricing and promotional conditions. Key Responsibilities 1. Pricing Management A. Pricing Condition Review & Approval • Review and approve N-ERP pricing condition requests via the Inbox link; compare request details against attachments and verify that the condition type matches the stated purpose • Update and maintain the price list type field in the customer master based on request/approval • Set up pricing conditions as required by the business using N-ERP 'Create Pricing Simulation' • Conduct training sessions for new hires on N-ERP pricing mechanics & submission process B. Price Block & Condition Monitoring • Troubleshoot price blocks on transmitted orders including rounding issues, locate the blocked line item, and review system price calculations • Compare system price calculation against the approved pricing condition to identify the source of discrepancy; advise relevant parties or escalate to SDSA Pricing POC as needed. C. MAP Excel & DFI Allowance Management • Maintain a master mapping table of all pricing condition types & purposes reference and audit readiness. • Manage all annual program DFI (Dealer Floorplan Incentive) allowances: review all customer contracts for DFI clauses and submit DFI pricing conditions where not handled by other parties. 2. Promotion Condition Creation & System Maintenance • Update the CPH: add new models & material groups, and configure profit characteristics • Update the CCH: add new sold-to accounts with profit characteristic and set upper-level to SEA or Specific • Perform monthly updates to Chargeback dispute SD Accrual conditions 3. Promotion Communication Management (eBulletin & Deal Sheet) • Review and process all incoming Pricing and Promotion eBulletin requests, validate data accuracy • Update the eBulletin mailing distribution list and master records as accounts are added or modified • Monitor Deal Sheet send status for all normal conditions, confirm that all exceptions are appropriate • Update and maintain N-ERP Deal Sheet templates; deliver Deal Sheet and eBulletin process training 4. Customer Master Data Management (CIS & N-ERP) • Review new customer/sold-to requests via the CAP Portal validate attached PUMI and Customer Master form for completeness and proper approvals. • Generate sold-to account numbers in CIS: set company code, assign customer type, and run Duns search to confirm exact match before proceeding • Create the account number in N-ERP after CIS setup: complete all required fields and save • Add ship-to numbers in the partner functions tab of the sold-to party where multiple accounts apply • Manage ongoing updates to existing account numbers in both CIS and N-ERP; submit VOC requests to HQ Skills and Qualifications Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here . At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.