Client Relationship Manager within Global Workplace Programs

Position Overview: As a Client Relationship Manager within Global Workplace Programs (GWP) , you serve as a strategic partner to business and functional leaders, representing the full breadth of GWP capabilities and connecting business and workforce priorities to workplace, location, real estate, and service solutions . You will develop a deep understanding of each client’s business strategy, workforce plans, operating requirements, and emerging needs, translating them into actionable GWP strategies that deliver measurable enterprise value. You will work across the full GWP portfolio, including portfolio strategy and planning, workplace and occupancy strategy, transactions, workplace design and construction, project and capital delivery, facilities management, and workplace experience . Your role is to bring these capabilities together as an integrated solution rather than requiring the business to navigate individual GWP functions. This aligns with GWP’s emerging operating model, which connects portfolio strategy, transactions, design, project delivery, facilities management, and workplace/occupancy strategy. The ideal candidate combines strong business acumen, strategic thinking, relationship leadership, operational discipline, and an enterprise mindset . You will proactively identify opportunities, anticipate changing business and workforce requirements, challenge assumptions when appropriate, and help leaders understand the workplace and real estate implications of their decisions. Success requires the ability to balance business needs, employee experience, financial performance, operational requirements, risk, and long-term portfolio strategy . You will operate in a highly matrixed environment, partnering across GWP, Human Resources, Finance, Enterprise Technology, Procurement, Security, Legal, and business leadership , as well as external service partners. You must be able to build credibility and trust at all levels, influence without direct authority, navigate complex stakeholder environments, and convert business requirements into clear, actionable workplace and real estate solutions. Key Responsibilities: Develop and drive long-range workplace and space planning strategies for highly complex, cross-regional business portfolios, aligning physical environment decisions with organizational growth and workforce planning signals Serve as the primary strategic interface between Global Workplace Services and business leaders, translating business objectives into workplace requirements and portfolio recommendations Identify and resolve ambiguous, cross-functional workplace challenges by synthesizing data from space utilization systems, headcount forecasts, and business unit roadmaps Influence capital investment decisions and workplace program prioritization by building compelling, data-driven business cases for senior and executive stakeholders Establish and evolve processes that enable cross-functional teams to rapidly assess and respond to changes in business conditions, workforce distribution, or portfolio constraints Build and maintain strategic partnerships with Real Estate, Facilities, HR, Finance, and business unit leaders to ensure workplace solutions are integrated with broader organizational planning cycles Anticipate disruptions to the global workplace portfolio — including organizational restructuring, hybrid work shifts, or regional expansion — and develop contingency plans that maintain operational continuity Contribute to the development of Global Workplace Services organization strategy by identifying emerging trends in workplace design, space utilization, and employee experience Minimum Qualifications: Bachelor's degree in business, real estate, architecture, planning, operations management, analytics, or a related field, or equivalent professional experience Experience in workplace strategy, space planning, corporate real estate, or a related field within a large-scale, global organization Experience developing and executing multi-year workplace and space planning strategies across complex, geographically distributed portfolios Experience influencing senior and executive stakeholders through data-driven workplace recommendations, scenario analyses, and written strategic communications Experience leading cross-functional initiatives that span real estate, facilities, HR, and finance functions (or similar functions) with measurable business outcomes Experience contributing to organizational strategy development and translating enterprise-level workforce trends into actionable workplace program recommendations Preferred Qualifications: Demonstrated ability to integrate AI tools to optimize/redesign workflows Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Experience applying occupancy analytics, space utilization data, and headcount forecasting to inform portfolio planning decisions Experience operating as a strategic business partner in a technology company environment with rapidly evolving hybrid and distributed workforce models Track record of building scalable planning processes and tools that improve cross-functional alignment and accelerate decision-making across global workplace teams If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 100,000 - 166,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here . About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.