Cash Management Operations Specialist

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Cash Management Operations Specialist What does a successful Cash Management Operations Specialist do at Fiserv? The Cash Management Operations Specialist supports the financial integrity of Fiserv Card Services by accurately processing payments, reconciling accounts, resolving transaction exceptions, and completing other cash management activities. This role is within a global operations team to ensure that manual and systemic transactions are processed timely, accurately, and in accordance with established controls and procedures. What you will do Process and account for payments received through manual and automated channels. Complete daily reconciliation activities, investigate variances, and resolve out-of-balance conditions. Handle ACH notifications of change and reverse returned or rejected ACH payments in accordance with established procedures. Research and resolve web exceptions, payment exceptions, and other transaction-processing issues. Process balance transfers and coordinate related activity with banking partners, including FNBO. Manage address changes, convenience checks, stop-payment requests, and other assigned account-maintenance transactions. Review and post lockbox payments, exception transactions, and other incoming payment activity. Validate transaction details and supporting documentation to ensure accurate posting and complete audit trails. Escalate unresolved discrepancies, control concerns, or potential financial exposure to appropriate leaders. Follow documented procedures, segregation-of-duties requirements, information-security standards, and applicable operational controls. Partner with colleagues in Coral Springs and Thane, as well as internal stakeholders and banking partners, to meet service levels and resolve issues. Support process improvements, automation, quality reviews, documentation updates, and cross-training initiatives. What you will need to have Associate or bachelor’s degree in finance, accounting, business, or a related field Experience in financial operations, payment processing, banking operations, card services, account reconciliation, or a related environment. Demonstrated ability to perform detailed transactional work with a high degree of accuracy. Ability to research discrepancies, analyze supporting information, and follow issues through resolution. Proficiency with standard office applications and the ability to learn multiple financial processing systems. Effective written and verbal communication skills. Ability to manage competing priorities, meet deadlines, and work independently within established procedures. Experience with ACH transactions, lockbox services, returned payments, exception processing, or balance transfers. Knowledge of financial controls, reconciliation practices, and payment-processing workflows. Experience working with distributed or global operations teams. Experience identifying opportunities to improve processes, quality, or automation. What would be great to have Attention to detail and commitment to accuracy Analytical thinking and problem-solving Accountability and sound judgment Organization and time management Collaboration across teams and locations Clear communication and professional follow-through Adaptability in a high-volume operational environment Work Environment This position operates in a deadline-driven financial services environment and may require coordination across time zones. The specialist is expected to safeguard confidential financial and customer information, comply with all applicable policies and controls, and consistently meet established quality and service expectations. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.