CAD Infrastructure Administrator

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Command Center Solutions and Services team delivers solutions and maintenance services to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. The projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center. Our foundational principle is an unwavering focus on the customer. This customer-centric approach guides every decision, strategy, and innovation, aiming to understand, meet, and exceed customer needs. We strive to be a trusted partner, invested in their long-term success. This commitment requires continuous listening, proactive problem-solving, and delivering exceptional value and service at every customer touchpoint. Job Description Role Overview The CAD Infrastructure Administrator is responsible for the ongoing maintenance, health, virtual infrastructure, hardware reliability, and platform operational readiness supporting the Motorola PremierOne (P1) Computer-Aided Dispatch (CAD) system. This role supports a 24/7/365 emergency communications environment and ensures continuous system availability, CJIS compliance, and infrastructure resilience. The position requires strong experience with Microsoft Windows Server administration, automated monthly patching cycles, server hardware maintenance, and Red Hat OpenShift container platform support within high-availability public safety operations, as this is a new deployment without legacy virtualization software. Additionally, this role oversees CAD application server management, middleware services, and comprehensive user provisioning, including account management, role-based access control, and permission profiles. This is an onsite position supporting a customer site in Escambia County, FL. Candidates must be willing to work onsite 5 days a week. Core Responsibilities Patching & OS Updates: Manage and execute monthly Microsoft Windows Server patching cycles, OS updates, and security vulnerability remediation across all CAD infrastructure servers. Hardware & System Monitoring: Perform continuous system health monitoring, performance tuning, and proactive capacity planning for server and storage platforms. Monitor enterprise server hardware, storage arrays, and compute infrastructure; manage physical hardware replacements and vendor support engagements. Container Platform Support: Support and maintain containerized services operating on the Red Hat OpenShift platform hosting PremierOne CAD. Application Server & Middleware Management: Administer and maintain CAD application servers, middleware layers, and core service components to ensure seamless service delivery. User Provisioning & Access Control: Manage user account provisioning, configure role-based access control (RBAC), maintain user profiles, and enforce strict security permission sets within the system. High Availability & Disaster Recovery: Maintain 24/7 operational readiness for Motorola PremierOne (P1 CAD) core infrastructure and backup environments. Maintain high-availability server cluster configurations, storage replication, and disaster recovery infrastructure procedures. Vendor & Incident Coordination: Coordinate with Motorola and third-party hardware/software vendors for infrastructure upgrades, firmware updates, and rapid issue resolution. Proactively perform root-cause analysis on system hardware failures or infrastructure degradation to enhance long-term system stability. Security & Compliance: Implement and maintain CJIS-compliant infrastructure security controls, access auditing policies, and OS hardening guidelines. Operational Readiness: Participate in an on-call rotation for after-hours infrastructure support and system maintenance windows. Maintain comprehensive infrastructure documentation, standard operating procedures, and change management logs. Cultivate productive alliances with customers and technical teams to ensure technical infrastructure is tailored to operational needs. Ideal Candidate Qualifications 3+ years of experience in enterprise Windows Server administration, update management, and automated WSUS/SCCM patching workflows. Demonstrated experience supporting or administering Red Hat OpenShift or Kubernetes container platforms. Strong background in server hardware maintenance, RAID storage management, and hardware telemetry monitoring. Solid proficiency in CAD application server management, middleware configurations, and system service integrations. Proven track record in user provisioning, role-based access control (RBAC) administration, and permission profile management. Familiarity supporting infrastructure for mission-critical public safety platforms, including Motorola PremierOne (P1 CAD). Strong technical troubleshooting skills in high-pressure, 24/7 operational environments. Ability to support server infrastructure during active public safety incidents and maintenance windows. Effective communication with technical leads, command staff, and vendor support personnel. Understanding of CJIS Security Policy controls related to operating system security, user access control, and system hardening. Additional Information Security Clearance: This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $105,000-$115,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-BA1 #LI-ONSITE Basic Requirements Bachelor's degree in Information Technology, Computer Science, OR related field (or equivalent experience) Minimum 5+ years of experience supporting mission-critical systems. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.