Business Systems Specialist

JOB DESCRIPTION: Vaisala Monitoring System Support Specialist At Abbott, we promote equal opportunity. We encourage persons with disabilities to apply, ensuring an inclusive and accessible recruitment process. Applicants must have a valid disability certificate issued by an authorized entity to ensure appropriate support and accommodations throughout the selection process. About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self, and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world. A company consistently recognized among Fortune’s most admired companies and one of the best workplaces for diversity, working mothers, female executives, and scientists. The Opportunity This position is based in Bogotá, Colombia , supporting Abbott’s regulated manufacturing and quality environments. The Vaisala Monitoring System Support Specialist will be responsible for the administration, support, maintenance, incident management, validation support, and testing activities related to the Vaisala viewLinc monitoring system. The role plays a key part in ensuring system reliability, compliance, and operational effectiveness within regulated environments. What You'll Do Administer and maintain the Vaisala viewLinc application and associated monitoring devices. Manage user accounts, roles, permissions, alarm templates, and notification groups. Monitor system health, connectivity, and device communication status. Support software upgrades, patches, configuration changes, and change control activities. Provide first and second-level support to system users and stakeholders. Investigate, troubleshoot, and resolve application, alarm, communication, and device-related incidents. Perform root cause analysis and document corrective and preventive actions. Coordinate with IT teams and Vaisala technical support to resolve escalated issues. Support computerized system validation activities in accordance with GMP and GxP requirements. Assist in the preparation, review, and execution of IQ and OQ protocols. Support risk assessments, traceability matrices, validation reports, and audit readiness activities. Execute test cases related to system upgrades, enhancements, and configuration changes. Document testing evidence, defects, discrepancies, and corrective actions. Perform regression testing and validation impact assessments as required. Required Qualifications Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical discipline. Minimum 2 years of experience supporting computerized systems, applications, or regulated platforms. Experience in technical support, incident management, or system administration. Strong troubleshooting, analytical, and communication skills. Advanced English proficiency (written and verbal) with the ability to collaborate with global teams. Preferred Qualifications Degree in Electrical Engineering, Manufacturing Engineering, Biomedical Engineering, or a related engineering discipline. Experience supporting Vaisala viewLinc monitoring systems. Knowledge of FDA 21 CFR Part 11, GMP, GAMP 5, and data integrity requirements. Experience within pharmaceutical, biotechnology, medical device, laboratory, or other regulated environments. Experience supporting validation documentation and compliance processes. Vaisala viewLinc administration Incident and problem management Validation testing and documentation Root cause analysis Data integrity compliance Network and device connectivity troubleshooting SOP and technical documentation development Apply Now Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: IT Services & Solutions Delivery DIVISION: BTS Business Technology Services LOCATION: Colombia > Bogota : Building II ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Not Applicable