Business Support Coordinator

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity We have an exciting opportunity for a Business Support Coordinator within our Toxicology division. This role is fully onsite and available in both our Overland Park, Kansas and Richmond, Virginia offices. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. As the Business Support Coordinator, you’ll be responsible for several functions that support our clients including scheduling onsite collections, coordinating and following up on post-accident and reasonable suspicion testing, and random testing. What You’ll Work On Address client needs as they occur; demonstrate strong sense of customer service. Find and communicate with contractors to complete collection events. Work with warehouse team to ensure contractors have necessary supplies to complete all scheduled events. Act as liaison between contractors and accounting to ensure timely and accurate payment of contractor invoices. Identify clients and collection network providers that require additional attention or problem resolution and communicate these issues to the appropriate member of management. Negotiate pricing on a case-by-case basis for each collection event as needed. Schedule emergency collections on an as needed basis for external clients and follow up to ensure timely and accurate reporting of test results. Required Qualifications High school diploma or general education degree (GED). A minimum of 2-3 years of related experience or training; or equivalent combination of education and experience. Strong verbal and written communication skills. Preferred Qualifications Prior drug testing knowledge. Federal DOT Drug Testing regulation knowledge. Basic understanding of pricing and profitability. Effective written and spoken communication. Intellectual curiosity and the passion to learn. Ability to multitask and complete each task in a timely manner. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/ Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/ , and on Facebook at https://www.facebook.com/AbbottCareers . The base pay for this position is $17.00 – $34.00/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: TOX ARDx Toxicology LOCATION: United States > Richmond : 9201 Arboretum Parkway ADDITIONAL LOCATIONS: United States > Overland Park : 6300 Sprint Parkway WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf