Business Process Quality Senior Professional

Location: Bengaluru, Karnataka, India Job ID: R0116943 Date Posted: 2026-02-12 Company Name: HITACHI ENERGY INDIA LIMITED Profession (Job Category): Quality Management Job Schedule: Full time Remote: No Job Description: The opportunity Ensures support to the project management team regarding all quality related issues on projects to support its objective achievement in terms of quality, supplier & subcontractor quality, and customer satisfaction. Leads the implementation, maturity assessment and improvement of all processes along the entire value chain to improve customer satisfaction and increase profitability in a safe working environment across the project. Cooperating with the customer on Project Quality issues and ensuring ownership of actions to resolve it. Enabling and coaching all project team members to evaluate risks, problems and solutions from a quality and customer/stakeholder point of view. Analyzing transferability of experience between pro- jects as well as planning Quality Assurance activities to reduce all forms of risk. Collaborating with the project team to develop schedules, estimates, forecasts, and budgets for quality activities. How you’ll make an impact Assists the PQM in ensuring the Voice of the Customer (VoC) is represented within the project for all quality matters during execution . Ensures administration of VoC is done in agreement with PQM. Consolidates customer experience feedback and input for teams to support decision making. Provides assistance to evaluating risks, problems and solutions from a customer/stakeholder point of view. Supports the analysis of Lessons Learned (LL) / Transfer of Experience (ToE) from previous projects. Supports PQM in collaborattion with project team members to develop schedules, estimates, forecasts, and budgets for quality activities. Utilizes Power Grids aligned systems and tools to assist PQM and project functions during execution to meet operational and customer expectations throughout their lifecycle. Applies project quality procedures and plans and ensures appropriate implementation and compliance by the project team. Assists in the implementation of effective internal controls (project, supply and site) to verify that processes will meet customer and stakeholder requirements. Validates that control plans are applied and effective in mitigating known risks. Support PQM to ensure compliance vs Project Execution Plan and administrate NC’s and ITP’s. Support administration related to customer inspections and wittness points . Supports and adminisers audits on project delivery and ensures the use of analytics of Quality data from all parts of the operation to identify risks, failures and nonconformances within the local business, its suppliers and customers. Supports in following-up the resolution of corrective and preventive actions, ensuring a timely closure. Assists in providing quality training to Project teams enabling them to use and manage the appropriate quality systems and tools. Adminster quality trainings. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background A university degree in Engineering, Quality Management, or a related field is required. Preference will be given to candidates with a degree in Electrical, Mechanical, or Industrial Engineering, with a particular emphasis on Electrical Engineering. Candidates must possess more than 10 years of experience as a Project Quality Management professional within reputable Engineering or EPC (Engineering, Procurement, and Construction) companies comparable to the Hitachi Energy business portfolio. Proven experience in Project Quality Management is essential, including the capability to independently develop Project Quality Plans and the handling of QCP (Quality Control Plans), MQP (Manufacturing Quality Plans), and ITPs (Inspection and Test Plans) alongside relevant stakeholders. Demonstrated Skills and Competencies. Experience contributing to change within dynamic, international, and fast-paced environments. Excellent analytical abilities and a strong orientation toward data-driven decision-making. Proficiency in problem-solving, managing non-conformance reports (NCR), and effective communication. Comprehensive knowledge of the organization and area of operations. Ability to work independently while also demonstrating a strong team-oriented mindset. Strong communication skills with the capability to manage relationships with a large number of stakeholders. Additional Qualifications Candidates who possess a Green Belt (GB) certification or higher will be given preference. Full proficiency with Microsoft Office Suite (including Excel and Access) and Office 365 collaborative tools is also required. Proficiency in both spoken & written English language is required Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. 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