Associate I, Production Operations

Job Description Intro: At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? About the Role As an Associate I in Production Operations, you will support the accurate and timely processing of customer payments. You will perform data capture, data entry, manual batching and exception-processing activities. Success requires strong attention to detail, computer proficiency and the flexibility to adjust priorities based on processing deadlines. Schedule This position works Monday through Friday from 8:00 a.m. to 4:30 p.m. What You Will Be Doing • Perform exception processing, including data capture, data entry and manual batching before capture. • Review exception pulls for derogatory, non-processing or otherwise non-processable items. • Print and use system reports to locate and retrieve derogatory items. • Sort capture batches and remove items requiring additional verification. • Verify non-processable items and determine whether they should be returned or reprocessed. • Navigate payment-processing systems accurately and efficiently. • Maintain accuracy while managing multiple tasks and changing work priorities. • Complete assigned work according to established processing deadlines. • Collaborate with team members and provide operational assistance when needed. • Follow documented procedures to support consistent payment-processing quality. Required Qualifications • Strong computer skills and the ability to navigate multiple system screens comfortably. • Accurate data-entry, data-capture and information-verification skills. • Strong attention to detail when reviewing reports, batches and exception items. • Ability to organize work and manage multiple priorities effectively. • Ability to follow documented processes and make accurate item-disposition decisions. • Clear communication and effective teamwork skills. • Flexibility to adjust assignments based on workload and processing deadlines. • Ability to work Monday through Friday from 8:00 a.m. to 4:30 p.m. Preferred Qualifications • Experience in payment processing, transaction processing or production operations. • Experience performing exception processing, document sorting or manual batching. • Familiarity with system-generated reports and data-quality verification. • Experience working in a deadline-driven, team-based operations environment. What We Offer you At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass