Assistant Facilities Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Facility Manager – JLL What this job involves: The Assistant Facility Manager partners with the Facility Manager to deliver exceptional maintenance and repair services while driving client satisfaction and operational excellence. In this pivotal role, you'll oversee work order performance, manage building systems and documentation, and coordinate vendor relationships to ensure the facility operates safely and efficiently. You'll play a key part in monitoring KPIs and SLAs, implementing quality improvements, and maintaining strong client partnerships. This position offers the opportunity to make a direct impact on facility operations by balancing technical expertise with customer service excellence, all while supporting JLL's commitment to delivering world-class facility management services. What your day-to-day will look like: Review, prioritize, and create work orders while estimating labor, materials, safety requirements, and timelines, then coordinate with subcontractors and internal teams to assign resources and complete work efficiently. Oversee daily work order review and follow-up to ensure superior customer experience, while monitoring SLAs monthly to identify off-track areas and implement corrective actions that help meet or exceed site KPIs. Manage building automation systems, preventive maintenance programs, life safety system testing, and building documentation while assisting with budget management and building audits. Coordinate work schedules with client representatives to accommodate negotiated downtime windows, and create and publish weekly, monthly, and quarterly schedules for team members and clients. Lead monthly conference calls with business partners to discuss vendor performance, safety, training, and account updates, while assisting with service provider matrix updates and sourcing new vendors with the Account Team. Develop monthly and quarterly reports, analyze customer feedback to recommend quality improvements, and communicate regularly with work order requesters to understand needs and provide updates. Support the Facility Manager by working occasional after-hours or weekend shifts as operational needs require. Required Qualifications: High school diploma or equivalent required; associate degree or technical certification in facilities management, engineering, or related field strongly preferred Minimum 3–5 years of experience in facilities management, maintenance coordination, or operations with demonstrated work order management expertise Solid understanding of building systems including HVAC, electrical, plumbing, building automation systems, and life safety systems Proven ability to manage budgets, estimate costs, review invoices, and coordinate vendor contracts and service agreements Strong organizational and multitasking skills with the ability to prioritize competing demands and manage multiple projects simultaneously Proficiency with computerized maintenance management systems (CMMS) and Microsoft Office Suite Excellent communication and interpersonal skills for effectively engaging with clients, vendors, contractors, and internal stakeholders Preferred Qualifications: Experience with building automation systems (BAS), energy management platforms, or smart building technologies Background in vendor management including performance evaluation, contract negotiation, and relationship development Knowledge of KPI and SLA frameworks specific to facility or property management environments Familiarity with safety compliance standards such as OSHA regulations and life safety code requirements Experience conducting building audits and implementing preventive maintenance best practices Certifications such as Certified Facility Manager (CFM), Facilities Management Professional (FMP), or Certified Maintenance & Reliability Professional (CMRP) Project management experience or exposure to continuous improvement methodologies like Lean or Six Sigma Location: Charlotte, NC Work Shift: 08 Hour Day - 1st Shift/Morning Shift This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Charlotte, NC Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.