Application Support Specialist

Drive Innovation in Construction Tech: Application Support Specialist (MEP Focus) Ready to make a tangible impact on global construction while working with cutting-edge technology? Trimble is looking for a passionate problem-solver to connect with customers, resolve complex software challenges, and help shape the future of MEP Estimating software! About Us: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com. What Makes This Role Great: In this role, you will be at the core of driving customer success across our flagship MEP Estimating products, directly empowering mechanical and electrical professionals to optimize their workflows through advanced technical support and AI-powered tools. Key Exciting Responsibilities: • Serve as a primary support liaison to assist customers with software setup, configuration, implementation, and overall usage across AutoBid, Accubid, and Estimation Desktop. • Troubleshoot and resolve complex technical issues dynamically via telephone, email, live chat, and web-based support channels. • Translate complex technical concepts clearly to empower diverse end users ranging from advanced IT specialists to core software users. • Partner collaboratively across support, development, and product teams to continuously improve application quality and customer experience. Essential Skills & Experience: • Proven critical thinking and troubleshooting skills with standard computer systems and logic-driven issue resolution. • Strong written and verbal communication abilities with a customer-oriented approach. • Ability to work autonomously and thrive in fast-paced or time-critical environments. • Adept at navigating and utilizing AI-powered support tools such as chatbots and virtual assistants. Bonus Points For: • Construction industry experience specific to Electrical and Mechanical trades. • 1-3 years of experience in technical customer support or call center environments. • Hands-on familiarity with Accubid software products. Logistics: Location: Knoxville, TN; Westminster, CO; Lake Oswego, OR; other Trimble offices may be considered On-site (4 days in office / 1 day remote), M-F Business Hours Travel Requirement: 0% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. • You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. • Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. • Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Application Support Specialist, Technical Support Engineer, MEP Software, Accubid, AutoBid, Estimation Desktop, Construction Technology, Customer Support, IT Support, Software Troubleshooting Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Hiring Range $18.51–$23.13 Pay Rate Type Hourly Bonus Eligible? No Commission Eligible? No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com , under “Corporate Governance.” Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com .