Account Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Key Responsibilities: Account Leadership & Client Relationship Management A self –starter, the job holder demonstrates leadership and proactive responsibility, exercising sound judgment to ensure client satisfaction and operational continuity. Serve as the primary point of contact for the client’s internal stakeholders, building trusted relationships through regular meetings, video conferences, and effective communication. Lead account governance including business reviews (MBRs, QBRs) and strategic planning sessions with the client, showcasing performance, insights, and continuous improvement initiatives. Ensure overall customer service satisfaction and proactively address client concerns with solutions-oriented approaches, coordinating remotely with country-based teams. Other duties as assigned. Multi-Site Operations & Remote Service Delivery Oversight Provide strategic oversight and remote guidance for operations across client offices serviced by JLL, ensuring consistency in service quality, responsiveness, and compliance. Maintain hands-on operational management of the Singapore office while serving as the regional knowledge center and best practice hub. Collaborate remotely with country-based Site Leads through virtual meetings, and reporting tools to standardize processes, KPIs, and service delivery models. Manage all aspects of IFM operations including M&E services, cleaning operations, event management, improvement and minor projects in Singapore Office and provide remote guidance for remote offices. Monitor performance metrics and provide guidance to ensure front-of-house operations across all sites maintain tidy, organized, and professional standards. Be responsible for overall office requirements and escalation point to FM team. Strategize and maintain a positive workplace culture by organizing exciting events, managing employee feedback and ensuring an inclusive workplace to end users. Regional Growth & New Market Integration (Remote Support) Provide strategic guidance, governance, operational best practice and leadership to support operational /transition requirements of the portfolio expansion. Lead the remote procurement, coordination and transition of new IFM services required to additional countries, including scope definition, compliance verification support, and transition oversight. Replicate operational successes by developing support tools and systems for country teams such as playbooks, SOPs, and training materials. Compliance, Health & Safety, and Risk Management Comply with local health, safety, and environmental regulations Coordinate HSSE training programs and compliance reporting through SME platforms and learning management systems. Manage risk proactively, escalating issues appropriately and timely. Implement and follow through closure of corrective actions. Financial & Performance Management Budget Management, cost control, and financial performance across the regional account, conducting remote financial reviews and analysis. Provide regular reporting on KPIs, service performance, and financial metrics. Identify opportunities for cost optimization and operational efficiency through data analysis. Job Requirements Bachelor's Degree in Facilities Management, Business Administration, Project Management, or a related field. Minimum 5–7 years of progressive experience in facilities management, workplace management, or corporate administration Exceptional interpersonal and communication skills (verbal and written in English & Mandarin). Ability to balance hands-on operational management in Singapore with strategic regional oversight and virtual coordination. Comfortable using virtual collaboration tools Effective people manager, driving excellence and growth within the team. Innovative & solution-oriented. Understanding of SEA business cultures and ability to adapt communication and management styles for different country contexts. Ability to work independently while being a strong team player, using interpersonal skills to influence and inspire cross-functional partners. Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously. Client funded travelling may be required occasionally to oversee office operations within SEA. Location: On-site –Singapore If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.