Prompt Engineer

# Prompt Engineer ## Role Overview Huvo AI is hiring a Prompt Engineer to work directly with customers, our product and engineering teams. This role is primarily focused on **prompt engineering, agent behaviour design, testing, and optimisation**, which will constitute approximately **60–70% of the work**. You will design and improve AI voice-agent conversations, qualification logic, objection handling, follow-up flows, multilingual behaviour, and customer-specific instructions. The remaining work involves customer deployments, workflow configuration, integrations, production troubleshooting, and converting recurring customer requirements into scalable product features. This is not a conventional support role. You will own customer implementations from requirement gathering and prompt design to launch, optimisation, and post-launch performance. ## Key Responsibilities * Design, test, and continuously improve prompts for Huvo AI’s voice and conversational agents. * Convert customer sales processes, scripts, FAQs, and business rules into structured AI-agent workflows. * Optimise conversations for qualification, objection handling, site-visit booking, follow-ups, collections, and customer engagement. * Review call recordings, transcripts, outcomes, and failure cases to improve agent performance. * Configure and deploy voice agents, WhatsApp workflows, CRM pipelines, campaigns, dashboards, and reports. * Build integrations with CRMs, Meta lead forms, property portals, telephony systems, WhatsApp APIs, and webhooks. * Troubleshoot prompt, integration, data-flow, and production issues during live campaigns. * Work with customers, founders, and engineers to turn repeated requirements into scalable platform capabilities. * Ensure every deployment is properly tested, documented, measurable, and stable before launch. ## Required Skills * Strong understanding of prompt engineering, LLM behaviour, conversational design, and structured testing. * Ability to translate business requirements into clear prompts, workflows, decision logic, and agent instructions. * Backend or full-stack experience with technologies such as Python, FastAPI, Node.js, React, PostgreSQL, Redis, and REST APIs. * Experience with webhooks, third-party integrations, authentication, databases, logs, and production debugging. * Strong communication skills and confidence working directly with customers. * High ownership, attention to detail, speed, and testing discipline. * Should know fluent Hindi & English language. ## Good to Have * Experience with AI agents, voice AI, telephony, WhatsApp Business APIs, CRM systems, or sales automation. * Experience evaluating LLM outputs, analysing transcripts, creating test cases, and reducing hallucinations or conversation failures. * Familiarity with Docker, Kubernetes, GCP, AWS, Azure, Supabase, or PostgreSQL. * Previous experience in solutions engineering, implementation engineering, customer engineering, technical consulting, or B2B SaaS. ## Why Join Huvo AI * Work directly with the founder and influence both customer outcomes and product direction. * Build AI agents used by real businesses for sales, lead qualification, follow-ups, collections, and customer engagement. * Develop deep expertise across prompt engineering, voice AI, CRM, WhatsApp automation, and enterprise deployments. * Join at an early stage with the opportunity to grow into AI product, solutions engineering, or engineering leadership.