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Product Support Engineer/Technical Support Engineer (B2B)

VdoCipher

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What product roles keep asking for: Product management (36%), SaaS (13%) — counted across their open postings here.

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Preparing for this interview

Interviews for product roles keep coming back to Product management, SaaS. Practise those questions before you sit with VdoCipher.

Questions you are likely to be asked

  1. Why do you want to join VdoCipher?
  2. What is your experience with B2B? Tell me one thing you learned the hard way.
  3. Tell me about an angry customer you handled. What did you say?
  4. How do you handle a problem you do not know the answer to?
  5. How do you decide which ticket to work on first?

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This role is at innovative tech company providing secure video hosting to e-learning, content creator and media businesses. Site is at www.vdocipher.com. Already in revenues , profitable with 3000+ business customers across 120+ countries. There is an existing experienced product support team, we are expanding it. Salary range - 11 to 18 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skillset. * B2B Customer Support Role. (No cold calling/cold sales, only interested trial signup clients in consideration). * Ability to understand the technical product and explain it to e-learning and media businesses and make them customers. * Prior experience in selling technical products, explaining API/SDK documentation, infra workflows is a plus. * Troubleshoot product issues through tutorials and guides. Attention to detail. * Conversation over tickets, emals , chat, call, online calls with customers. * Create short tutorials for product integration and issue solutions using AI video tools. * English proficiency is a must, we have 60% customers from outside India. Email conversations to customers is a large part of the role. * Do zoom webinars/video calls to demo product to customers on regular basis. * Prior experience in support/selling/business development is a bonus. * Understanding of algorithms, coding is a bonus. Hybrid work policy - 3 days/week in office as specified by company, 2 days Work from home. Hiring process: 1. CV screening 2. Short phone call 3. Aptitude test 4. Video interview 5. HR interview 6. Results

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Listed on wellfound · posted 2026-08-24. ApplySarthi collects openings and links to application pages; the role is advertised by VdoCipher, not by us.