Forward Deployed Engineer

HelloCounsel builds AI agents that run pre-litigation for US personal injury firms: intake, case opening, medical records, insurance claims, client communication. They work across phone, email, fax and the firm's case management system. Live at real firms, $3.2M seed. Our agents only start working once a firm gives us access to its systems. Today that's our slowest step. You make it fast. THE ROLE You take a US law firm from signed contract to agents running on its real cases. Every firm runs on a different mix of case management system, phone setup, email, fax and habits. You get us access, connect the systems, configure and extend the agents for how that firm actually works, and stay on it until the numbers show it's working. Then you turn what you learned into product, so the next firm goes live faster. Engineer first, not a PM or account manager. WHAT YOU'LL DO - Own firm onboarding end to end: access to their case management system, email, fax and phones, in days, not weeks - Write the integration code, scripts and agent configuration yourself - Work directly with firm staff to map how their cases actually move, and find what to automate next - Be first responder when an agent breaks at a customer, then fix the root cause in the product - Report every week on each firm: tasks done, time saved, what's blocking YOU'RE A FIT IF - You're an engineer who likes customers: you've shipped production code AND run implementations, integrations or support for real clients - You can debug APIs, data and permissions on someone else's system without a manual - You write clearly and stay calm with a US law firm partner on the line - You can overlap with US mornings (Bengaluru evenings) a few days a week YOU'RE NOT A FIT IF - You want to hand problems to engineering instead of fixing them - You need a playbook before you start HOW WE HIRE A short written problem, a call with the founder, then a small build: make a working AI agent. We judge how you get past obstacles, not polish. In office, Bengaluru.