Trainer | Telco Account

Sutherland is seeking an organized and goal-oriented person to join us as a Trainer. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. you are also expected to: Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge. Fill out accurate reports. Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations. Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting. Facilitate all aspects of floor-training and BQM Training for the program. Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments. Facilitate multi-hour product, behavioral or tool change type learning experiences. Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions. Coach and give feedback to trainees to help them fulfill performance metrics. Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution. At least 2 years of work experience as a Trainer. Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook). Strong English verbal and written communication skills. Language Skills: B2 English level. Strategic in developing solutions and process improvements. Willingness and ability to work in a shifting or graveyard schedule. Excellent ability to build networks within and across functions through proactive communication. Ability to maintain a high degree of confidentiality and professionalism is critical. Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential. Amenable working onsite in Tarlac. All your information will be kept confidential according to EEO guidelines.