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Spotify Non-Voice Support with Italian and English (Remote within Bulgaria) - Fixed Term Contract

Sutherland

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What bulgaria roles keep asking for: Account management (35%), CRM (24%), AWS (18%), Azure (18%), GCP (18%) — counted across their open postings here.

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Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with Account management? Tell me one thing you learned the hard way.
  3. How do you decide which ticket to work on first?
  4. Tell me about feedback from customers that you passed on to the product team.
  5. How do you explain a technical problem to a customer who is not technical?

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What You'll Do (Non-Voice Support Only): Provide email and chat support (no phone calls!) to platform users Answer common "how-to" and FAQ-type questions Assist with account management and payment-related issues Guide users through troubleshooting steps with patience and clarity Fixed Term Contract from 6th of November till 23rd of December What We’re Looking For: Fluency in Italian (C1 level) and English (C1 level) Valid EU work permit – required to work in Bulgaria Availability to work flexible shifts, including weekends Previous customer service experience – a plus, but not a dealbreaker Excellent communication skills – as smooth as a jazz saxophone solo A positive, problem-solving attitude – even on the toughest tracks What You’ll Get: Fully remote training and work from anywhere in Bulgaria Food vouchers and Multisport card (partially covered) Performance bonuses World-class training and career growth opportunities Digital HR services and 24/7 psychological support Why Join Us? Fully digital onboarding and contract signing Recognition and referral programs Engaging employee events and wellness initiatives Learning platforms and certification support Exposure to global business and an inclusive, multicultural environment

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Listed on smartrecruiters · posted 2026-09-24. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.