Senior Advisory Solution Consultant - CRM & Industry Workflows (Technology & Managed Services)

About This Role Technology companies sell complex products to demanding customers. They are often the first to put AI to work in service. Software vendors, hyperscalers, hardware makers and managed service providers all need to support customers at scale, across products, partners and channels. As a Senior Advisory Solution Consultant on our ANZ CRM & Industry Workflows team, you’ll help them rethink how they sell, serve and support on ServiceNow. This role leads our CRM specialist coverage for the technology sector across Australia. You’ll work with ISVs, SaaS companies, hyperscalers and hardware manufacturers. You’ll also work with the system integrators, MSPs and consulting firms that partner with us. You’ll join a collaborative, pooled team and, as one of its senior members, help shape how we win in technology. What You Get to Do Lead the technology segment: Lead CRM pursuits across software, hardware and cloud companies, from first discovery through to technical win. Work with Account Executives and field Solution Consultants on complex, multi-stakeholder deals. Lead discovery and shape solutions: Turn business challenges into transformation strategies on ServiceNow’s platform. Think a SaaS company scaling B2B support across regions, a hardware maker modernising field service and returns, or an MSP unifying service delivery for its own clients. Build and demonstrate: Design and deliver demonstrations that combine Customer & Industry Workflows with partner technologies, AI agents and automation. Configure demo environments, stand up lightweight POCs, wire integrations and style portal experiences. You need to be comfortable building things that work and fixing them when they don’t. Sell to partners with care: Many of the SIs, MSPs and consulting firms you’ll work with are also ServiceNow partners. Work alongside our partner team so each relationship stays strong on both sides. Become the voice on technology CX: Build solution frameworks, reference architectures and go-to-market plays for the sector. Present at industry events and partner briefings. Influence account strategy: Partner with Sales and Executive Sponsors to shape long-term account strategies. Engage Chief Customer Officers, CIOs and heads of support and customer success as a trusted advisor. Set delivery up to succeed: Work with partners and our delivery teams so what we sell lands well with the customer. Build ecosystem relationships: Connect with Product Management, technology partners and consulting firms to advocate for technology customers and stay ahead of market shifts. Mentor and strengthen the team: Coach Solution Consultants in solution design, storytelling and value articulation. Build reusable assets that lift the whole pre-sales organisation. Why Join Us ServiceNow is one of Fortune’s 100 Best Companies to Work For. You’ll get a whole sector to shape, with AI already live in customer conversations. You’ll join a team that collaborates rather than competes. We invest in your growth through certifications, mentoring and peer networks. You’ll have flexibility and trust in how you work, competitive pay with salary, variable incentives and equity, and the autonomy to bring your own thinking to complex problems. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years in pre-sales solution consulting, sales engineering or a related technical advisory role. Ideally focused on customer service, customer success or field service in the technology sector. A real understanding of how technology companies run service and growth. Support tiers, customer success and renewals, partner and channel models, and the economics of managed services. A solid technical foundation. You understand how front-ends, back-ends, APIs and data fit together well enough to build POC integrations and reason about where things break. You work productively with AI-assisted development. Proficiency with ServiceNow (particularly CSM, FSM and Sales and Order Management) or equivalent hands-on depth on Salesforce, Dynamics, Zendesk or similar. What matters is that you’ve built and configured things yourself. A track record of leading complex pursuits end to end, including competitive displacements and executive engagement. Experience applying AI and automation to business workflows. Virtual agents, intelligent routing, process automation or AI-driven insights. Strong communication and presentation skills, with the credibility to hold your own with deeply technical buyers through to executive leadership. Experience mentoring other consultants, a collaborative mindset, pipeline discipline, and availability to travel across Australia as the role requires. Also Valuable Experience working in or for a software company, hyperscaler, systems integrator or MSP. ServiceNow or related certifications. Background in contact centre, field service or CRM transformation. A track record in thought leadership. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.