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Quality control in a BPO Customer Support Project with Romanian and English (Varna on site)

Sutherland

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3,133 open customer roles across 444 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (57), Hyderabad (35).

What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

Sutherland has 424 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. How do you handle a problem you do not know the answer to?
  3. How do you decide which ticket to work on first?
  4. Tell me about feedback from customers that you passed on to the product team.
  5. How do you explain a technical problem to a customer who is not technical?

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We are seeking a highly motivated Senior Associate - Quality Assurance to join our team. In this role, you will be responsible for enhancing our customer experience initiatives, analyzing customer feedback, and implementing strategies to improve overall customer satisfaction. Your main tasks: Monitor transactions to identify quality opportunities and drive continual performance improvements. Provide feedback to team members, client, and leadership. Be up to date with all processes and changes and share best practices with the team. Do root cause analyzes of verbatim and customers’ surveys. Participate in client and internal calibrations. Perform trainings for new hires, refreshers, upskilling, provide coaching and feedback sessions, lead workshops and huddles. Join pilots, working groups, round tables with clients and vendors. Be ready and open to share your ideas and feedback directly. Can ensure weekend coverage (in rotation). Fluency in Romanian and English at level B2 or higher. Be enthusiastic and eager to learn. Enjoy working in a dynamic environment and be flexible to change. Any experience with Google Docs, Sheets and Deck and related Google programs is a plus. Possess analytical thinking and be keen on working with data. QA support expertise is an advantage. What we offer: Long-term job security with permanent contract Additional health insurance and life insurance Food vouchers Shifts Mon-Fri between 7AM - 7PM + weekend shifts (in rotation) from 9AM - 6PM Competitive salary + extra bonus (PBI) World-class on-the-job training Multisport card partially covered by the company Discount cards for various shops Spotify Premium Individual Subscription Friendly and interactive office atmosphere You will become part of a recognized international market leader and can enrich your CV An ambitious corporate culture that encourages internal promotions and professional development Team building and social activities, volunteer participation, charity events and much more Apply and you will get the full broad information about your possibilities with us

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Listed on smartrecruiters · posted 2026-09-23. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.