O2C Global Process Expert

1. Process expertise and global standards Apply detailed end-to-end O2C knowledge across invoicing, accounts receivable, cash application, collections, and customer master data. Translate approved global standards into practical processes, functional requirements, documentation, guidance and regional implementation activities. Assess and document regional variations, distinguishing justified exceptions from opportunities for standardisation. Monitor adherence to approved standards and escalate material deviations, exceptions or design decisions to the GPO. Maintain accurate process architecture, controls and supporting documentation as part of the change lifecycle. 2. Process analysis and improvement Lead structured current-state and future-state assessments for assigned O2C initiatives. Identify root causes, process gaps, control weaknesses, manual dependencies and opportunities to simplify, standardise or automate. Assess end-to-end impacts across processes, data, controls, customers, regions, systems and operating teams. Develop clear business and functional requirements, acceptance criteria and measurable outcomes before technical solution design begins. Evaluate options against global standards, business value, scalability, risk, implementation effort and total process impact. Prepare evidence-based recommendations for GPO decision, endorsement or prioritisation. 3. Project orchestration and delivery Act as the process orchestrator within assigned projects and workstreams, connecting business, operational, process, control, data, technology and delivery stakeholders around a coherent end-to-end outcome. Establish clarity on process scope, decision rights, owners, dependencies, deliverables and required governance. Bring together the right subject matter experts at the right stage, facilitate resolution of cross-functional issues and ensure open decisions are progressed through the appropriate owners. Maintain alignment between the approved global process direction and the solution being designed and implemented. Partner with the assigned project manager, who retains accountability for overall project planning, governance, resources, timeline and project communications. Lead defined process workstreams and coordinate smaller process changes where a dedicated project manager is not required, subject to agreed priorities, governance and capacity. Monitor process-related risks, dependencies and delivery gaps, escalating where progress, quality or alignment is at risk. 4. Solution development, testing and readiness Translate process needs into clear functional requirements and work with functional SMEs, technology teams, architects and developers to support solution assessment. Validate that proposed solutions meet the business requirement, approved global standards, control expectations and scalability needs without assuming technical architecture ownership. Define or validate process-level acceptance criteria and ensure the appropriate operational SMEs and impacted regions participate in testing. Monitor resolution of material defects and consolidate evidence to support business readiness. Ensure process, control, data, training, operating-procedure and adoption impacts are addressed before implementation. Support post-implementation review and confirm whether the intended process and business outcomes have been achieved. 5. Governance, demand and prioritisation Support structured intake and assessment of O2C improvement and change demand. Ensure requests are sufficiently understood and defined before progressing into estimation, solution design or delivery. Provide analysis and recommendations to support GPO prioritisation, sequencing and trade-off decisions when needed. Maintain visibility of assigned initiatives, actions, risks, decisions and dependencies. Challenge local solutions that duplicate existing capability, introduce unnecessary complexity or conflict with global direction. Represent or provide cover for the GPO in agreed forums within delegated authority and escalate decisions relating to standards, priorities, material risks or exceptions. 6. Stakeholder engagement and process advisory Build effective relationships across regional finance, GFS operations, transformation teams, technology functions and other global process areas. Facilitate alignment and decisions across stakeholder groups, adapting communication to audience, culture and seniority. Provide expert guidance for complex, cross-regional or escalated process matters. Act as an escalation point for systemic process issues that cannot be resolved through established operational, SMEs, service desk or technical support channels. Communicate complex process and system matters clearly to technical and non-technical audiences. 7. Controls, data, performance and adoption Embed financial control, audit, regulatory, data-governance and compliance considerations into process assessments and requirements. Support adherence to company policies and agreed control frameworks and escalate material risks to the appropriate owner. Use process data, operational evidence and performance measures to identify improvement opportunities and evaluate outcomes. Support change communication, knowledge transfer and capability building for impacted teams. Monitor adoption of approved changes and identify where further intervention is required to sustain the intended outcome. 1. Process expertise and global standards Apply detailed end-to-end O2C knowledge across invoicing, accounts receivable, cash application, collections, and customer master data. Translate approved global standards into practical processes, functional requirements, documentation, guidance and regional implementation activities. Assess and document regional variations, distinguishing justified exceptions from opportunities for standardisation. Monitor adherence to approved standards and escalate material deviations, exceptions or design decisions to the GPO. Maintain accurate process architecture, controls and supporting documentation as part of the change lifecycle. 2. Process analysis and improvement Lead structured current-state and future-state assessments for assigned O2C initiatives. Identify root causes, process gaps, control weaknesses, manual dependencies and opportunities to simplify, standardise or automate. Assess end-to-end impacts across processes, data, controls, customers, regions, systems and operating teams. Develop clear business and functional requirements, acceptance criteria and measurable outcomes before technical solution design begins. Evaluate options against global standards, business value, scalability, risk, implementation effort and total process impact. Prepare evidence-based recommendations for GPO decision, endorsement or prioritisation. 3. Project orchestration and delivery Act as the process orchestrator within assigned projects and workstreams, connecting business, operational, process, control, data, technology and delivery stakeholders around a coherent end-to-end outcome. Establish clarity on process scope, decision rights, owners, dependencies, deliverables and required governance. Bring together the right subject matter experts at the right stage, facilitate resolution of cross-functional issues and ensure open decisions are progressed through the appropriate owners. Maintain alignment between the approved global process direction and the solution being designed and implemented. Partner with the assigned project manager, who retains accountability for overall project planning, governance, resources, timeline and project communications. Lead defined process workstreams and coordinate smaller process changes where a dedicated project manager is not required, subject to agreed priorities, governance and capacity. Monitor process-related risks, dependencies and delivery gaps, escalating where progress, quality or alignment is at risk. 4. Solution development, testing and readiness Translate process needs into clear functional requirements and work with functional SMEs, technology teams, architects and developers to support solution assessment. Validate that proposed solutions meet the business requirement, approved global standards, control expectations and scalability needs without assuming technical architecture ownership. Define or validate process-level acceptance criteria and ensure the appropriate operational SMEs and impacted regions participate in testing. Monitor resolution of material defects and consolidate evidence to support business readiness. Ensure process, control, data, training, operating-procedure and adoption impacts are addressed before implementation. Support post-implementation review and confirm whether the intended process and business outcomes have been achieved. 5. Governance, demand and prioritisation Support structured intake and assessment of O2C improvement and change demand. Ensure requests are sufficiently understood and defined before progressing into estimation, solution design or delivery. Provide analysis and recommendations to support GPO prioritisation, sequencing and trade-off decisions when needed. Maintain visibility of assigned initiatives, actions, risks, decisions and dependencies. Challenge local solutions that duplicate existing capability, introduce unnecessary complexity or conflict with global direction. Represent or provide cover for the GPO in agreed forums within delegated authority and escalate decisions relating to standards, priorities, material risks or exceptions. 6. Stakeholder engagement and process advisory Build effective relationships across regional finance, GFS operations, transformation teams, technology functions and other global process areas. Facilitate alignment and decisions across stakeholder groups, adapting communication to audience, culture and seniority. Provide expert guidance for complex, cross-regional or escalated process matters. Act as an escalation point for systemic process issues that cannot be resolved through established operational, SMEs, service desk or technical support channels. Communicate complex process and system matters clearly to technical and non-technical audiences. 7. Controls, data, performance and adoption Embed financial control, audit, regulatory, data-governance and compliance considerations into process assessments and requirements. Support adherence to company policies and agreed control frameworks and escalate material risks to the appropriate owner. Use process data, operational evidence and performance measures to identify improvement opportunities and evaluate outcomes. Support change communication, knowledge transfer and capability building for impacted teams. Monitor adoption of approved changes and identify where further intervention is required to sustain the intended outcome. Qualifications What you will need to bring to the role • Substantial experience across end-to-end Order-to-Cash processes in a complex, international organisation. • Strong O2C process knowledge, with demonstrable depth in at least two relevant areas such as invoicing, accounts receivable, cash application, collections, credit or customer master data. • Proven experience analysing process problems, identifying root causes and translating business needs into clear functional requirements, acceptance criteria and improvement recommendations. • Experience orchestrating cross-functional stakeholders within projects or workstreams to align scope, decisions, dependencies, risks, testing and adoption. • Experience supporting process, technology, control or automation changes across multiple functions or regions. • Ability to independently lead assigned assessments and workstreams while operating within agreed governance, priorities and decision rights. • Strong stakeholder-management and influencing capability, including the confidence to constructively challenge requirements or solutions that conflict with standards or create unnecessary complexity. • Experience working effectively with operational teams, GPOs, project managers, transformation resources, functional SMEs, control teams, data teams, technology teams and external delivery partners. • Understanding of financial controls, auditability, data governance and compliance considerations within O2C. • Strong analytical capability, including the ability to assess business value, operational impact, implementation effort, risk, dependencies and scalability. • Excellent written and verbal communication skills in English, with the ability to explain complex process and system matters clearly to different audiences. • Working knowledge of enterprise ERP and O2C technology environments. • Ability to manage multiple workstreams, stakeholders and competing priorities across cultures and time zones, with timely escalation where required. 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