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Implementation Engineer (Cisco/Omnichannel CX) -CONNECT

Sutherland

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Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with Java? Tell me one thing you learned the hard way.
  3. How do you decide what to test, and what does good code review look like to you?
  4. Describe a time a deadline forced a trade-off in quality. What did you choose and why?
  5. How would you design an API for a feature you have worked on?

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Responsible for the design, implementation and support of Sutherland CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel solutions such as Cisco Routing, Inbound Voice, , Cisco Email, Cisco Chat, Cisco Social Media, CISCO SMS, Speech Analytics, Proactive Contact, CallBack, Outbound campaign Manager etc. Strong Knowledge in CISCO UCCE , WEBEX Connect and Java Responsible for working closely with the partnering groups within Sutherland to gather business requirements and ensure that our technical offering satisfies those requirements. Partners with the Business and Service Delivery team to assist with new Program solutions. Responsible for Engineering design documentation along with Runbooks for Operations. Partners with development/integrations team for platform support when needed. Develop monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure. Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems. Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe Manages vendors on escalated issues and projects specific to your area of influence. Interacts directly with client related to issues, problems, or overall design. Mentors Engineers and IT Solutions Technicians on infrastructure related to area of influence for proper transition to Operations team for platform support. Willingness and ability to cross train others in the varying technologies related to area of influence. Design and lead the implementation of Infrastructure architecture based on enterprise business requirements and IT Strategies. Our most successful candidates will have: BS in Computer Science, Engineering or related field or 6 - 8 years progressive relevant experience required. Expert knowledge of CISCO UCCE and CUCM Platform Expert in creating CISCO eServices (Email, Chat, SMS or Social Media) routing strategies from scratch At least 2 years of experience on Java Elements 5 years demonstrated experience delivering on multiple, simultaneous projects. 5 years’ experience with vendor management and performance to ensure compliance with commitments and budget. All your information will be kept confidential according to EEO guidelines.

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Listed on smartrecruiters · posted 2026-03-25. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.