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French Customer service representatives- Représentant(e) du service client francophone

Sutherland

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Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. Tell me about feedback from customers that you passed on to the product team.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

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We are seeking a customer-focused French Customer Service Representative to join our Cairo team. In this role, you will act as the frontline voice of global brands, delivering high-quality phone support and seamless issue resolution. Key Responsibilities Handle inbound customer inquiries via phone, providing prompt and empathetic support. Diagnose, troubleshoot, and resolve issues effectively while upholding service quality standards. Ensure every customer interaction reflects professionalism, active listening, and brand value. Collaborate with internal support teams to continuously improve service delivery. Language Proficiency: Fluent French (C1/B2) paired with strong conversational English. ​ Background: Open to fresh graduates, experienced candidates, and college dropouts. ​ Skills: Excellent communication, active listening, and structured problem-solving abilities. ​ Mindset: Adaptable team player with a positive, growth-oriented attitude. ​ Availability: Flexibility to work rotational overnight/night shifts. Competitive salary package plus performance KPIs (guaranteed during the first 3 months). 33.7k net including 15% kpis/ morning shifts ​Fully paid onboarding and continuous product training. ​Comprehensive social and private medical insurance. ​Door-to-door / central-point company transportation. ​Night shift allowance. ​Clear paths for internal career advancement. ​ How to Apply Send your updated CV or a voice note in French to 01032333143 or 01034442874 . 🔥 SUTHERLAND IS HIRING NOW! | ON RECRUTE ! 🇫🇷 🚀 NEW LAUNCHING ACCOUNT | WAVE ZERO Nouveau compte | Première vague 💻 100% Virtual Hiring Process 🇫🇷 French Customer Service Representatives 📍 New Cairo | On-Site | Full-Time ✨ Vous avez un niveau B2 ou plus en français ? Join the FIRST WAVE and be part of a brand-new account from day one! 🚀 💰 33.7K NET for the first 3 months, including 15% KPIs ☀️ Shifts starting from 8:00 AM — latest shift ends at 10:00 PM ⏰ No overnight shifts 📈 Promotion eligibility after only 6 months 🚀 Wave Zero = fast-track growth opportunities 🌟 WHY JOIN SUTHERLAND ? | NOS AVANTAGES 💰 Highest Net Salary in the Market (New Salary Increase!) 🚗 Full Transportation Coverage • 👩 Females: Door-to-door transportation — return trips 24/7 • 👨 Males: Drop-off within 1 km — 8 PM to 6 AM 🎓 Graduates & Dropouts welcome 🧠 Free Wellness Coach & Therapy Sessions 🏋️ Gym Access & Discounts 🌍 International & Multilingual Environment ⚠️ LIMITED SLOTS AVAILABLE! 🇫🇷 Votre français mérite une vraie évolution de carrière ! 🚀 Rejoignez la première vague — postulez maintenant ! 📲 APPLY NOW | POSTULEZ MAINTENANT via WhatsApp: 👉 WhatsApp – Apply Now 01034442874 (Call me directly) 👉 WhatsApp – Apply Now 01032333143 (Whatsapp) #Sutherland #FrenchB2 #FrenchJobs #WaveZero #HiringEgypt #JobsInEgypt #CustomerService #NewCairo #OnRecrute #FrenchSpeakers

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Listed on smartrecruiters · posted 2026-09-19. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.