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French - Customer Service Representative

Sutherland

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Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with CRM? Tell me one thing you learned the hard way.
  3. How do you handle a problem you do not know the answer to?
  4. How do you decide which ticket to work on first?
  5. Tell me about feedback from customers that you passed on to the product team.

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**Responsabilités :** - Traiter les demandes de la clientèle et résoudre leurs problèmes en leur apportant une assistance rapide et professionnelle - Prendre en charge les problèmes de la clientèle et transmettre les cas complexes à un niveau hiérarchique supérieur si nécessaire - Consigner les échanges avec précision et préserver la confidentialité des informations relatives à la clientèle Exigences : Baccalauréat ou équivalent Compétences en communication en français de niveau B2+ (minimum) Maîtrise des outils CRM, de la messagerie électronique et des tableurs Solides capacités de résolution de problèmes et souci du détail Poste ouvert exclusivement aux candidats égyptiens Compétences clés : Communication claire, professionnelle et empathique Esprit orienté client et prise en charge des problèmes Capacité à mener plusieurs tâches de front et à établir des priorités dans un environnement dynamique

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Listed on smartrecruiters · posted 2026-09-08. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.