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French Customer Experience & Tech Support Advisor (Flexible Hours)

Sutherland

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Preparing for this interview

1,303 open experience roles are hiring right now across 294 companies, mostly in Bengaluru — so the questions repeat. Practise them before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. Tell me about feedback from customers that you passed on to the product team.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

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What You'll Do As a Customer Experience & Technical Support Advisor , you'll help French-speaking customers get the most from their devices and smart technology. Your day-to-day will include: Providing support via phone and email in French and English. Assisting customers with product setup and troubleshooting. Resolving connectivity and basic technical issues. Delivering an outstanding customer experience on every interaction. What We're Looking For French proficiency at B2 level. English proficiency at B2 High (B2H) / C1 level. Excellent communication and customer service skills. Interest in technology and consumer electronics. Basic knowledge of Wi-Fi, mobile devices, or connectivity is an advantage. Positive attitude and willingness to learn. Availability to work from our office in Sofia. Schedule: Monday to Sunday, between 10:00 and 19:00. Why Join Us? Choose the schedule that suits you: 6, or 8-hour shifts. Permanent employment contract. Competitive salary. Fully paid training. 21 days of paid annual leave. Additional health and life insurance. Meal vouchers. Company-paid lunch in the office three days per week. Employer-sponsored professional certifications to boost your skills and career. Clear career progression and internal promotion opportunities. Modern office, supportive colleagues, and an international work environment. Ready to join us? Apply today and discover where your career can take you!

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Listed on smartrecruiters · posted 2026-08-18. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.