Expert – Process Management

The Expert – Process Management strengthens the operational processes and systems that support the GXL panel. The role analyses existing workflows, designs and implements improvements, maintains clear process documentation, and coordinates implementation with Product, Technology, Production, Scripting, and other relevant stakeholders. It also supports the operational framework behind panel monitoring and survey delivery, helping ensure that processes are reliable, efficient, and fit for purpose. The role works independently within its scope and aligns changes with the GXL Operations leadership and relevant process or system owners. Responsibilities Analyse existing operational workflows, identify inefficiencies and recurring issues, and design practical process improvements within the agreed scope. Implement and embed process improvements within the agreed scope, aligning changes with the GXL Operations lead and relevant stakeholders where other teams, systems, resources, or controls are affected. Create and maintain clear process documentation, work instructions, process maps, and operational guidance to support consistent execution and knowledge sharing. Monitor operational indicators such as panel activity, churn, device activation, and other process-related KPIs from a process and technology perspective; investigate anomalies, identify underlying causes, and coordinate corrective action. Act as an operational interface with Product, Technology, Production, Scripting, and associated teams to clarify requirements, investigate issues, coordinate resolution, and follow up on agreed actions. Support and oversee the processes and systems underpinning survey operations, including sample and list preparation, survey distribution, invitations, reminders, and execution monitoring, while the designated function retains day-to-day survey execution ownership. Coordinate operational administration and data-maintenance processes in panel management platforms, including data clean-up and refresh, and help ensure that panel information and operational records remain accurate and usable. Provide structured operational support for requests involving panel processes, systems, and data collection; assess issues, prioritise actions, and escalate risks or dependencies when needed. Review the effectiveness of implemented changes using operational evidence and stakeholder feedback, and refine processes where required. Qualifications Relevant experience in process management, operational support, panel operations, or a comparable role involving workflow coordination and continuous improvement. Strong analytical and problem-solving skills, with the ability to investigate operational issues, interpret performance information, plan work, and prioritise competing demands. Fluent English and strong Microsoft Excel skills for operational analysis, data checks, reconciliation, and reporting. German language skills and SQL knowledge are advantages; basic HTML knowledge may be useful but is not essential. We offer: Food vouchers € 62 Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products Life Insurance Multisport card (self-funded by the employee) A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office. Additional paid leave of 3 days in case of no overdue leave days from previous year Free access to LinkedIn Learning platform In addition: Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us! Stable employment in a dynamic and international environment with an established position on the market. Volunteer time off (Global Volunteer Day) Free Employee Assistance Program (EAP) – confidential counselling for emotional well-being Office located close to the city center, easily accessible by public transportation All documents will be treated in the strictest confidentiality. Only short-listed candidates will be invited for an interview. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion