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ERP Mandarin/Cantonese (Malaysia)

Sutherland

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  1. Why do you want to join Sutherland?
  2. What is a weakness you are working on, and how?
  3. Tell me about yourself, and why this role is the right next step.
  4. Tell me about a problem you solved at work that you are proud of.
  5. Tell me about a time you disagreed with your manager. What happened?

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Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base Identify and relate to various customer needs and scenarios provide customers resolution/consultation with cutting-edge solutions in a friendly, confident, and knowledgeable manner Remain updated in client and industry-led processes, technology applications, utilities, and products Utilize various client-based tools and applications for customer management and servicing Transfer customers to appropriate departments when required Conduct data entry, documentation, and case management Work and partner with others within a team-based environment Achieve and maintain required metrics and goals Requirement: Candidates fluent in Mandarin and Cantonese are preferred as the role requires the candidate to deal with Mandarin and Cantonese-speaking clients. This is the official repository of your referrals for our Mandarin/Cantonese Customer Service Associates for Malaysia!

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Listed on smartrecruiters · posted 2024-11-13. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.