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ERP Carmona

Sutherland

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  1. Why do you want to join Sutherland?
  2. Where do you want to be in three years?
  3. What is a weakness you are working on, and how?
  4. Tell me about yourself, and why this role is the right next step.
  5. Tell me about a problem you solved at work that you are proud of.

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As a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone. KEY RESPONSIBILITIES: • Resolve customer issues and upsell; • Identify and relate with various customer needs and scenarios; • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; • Remain updated in client and industry led processes, technology applications, utilities, and products; • Utilize various client based tools and applications for customer management and servicing; • Transfer customers to appropriate departments when required; • Conduct data entry, documentation, and case management; • Work and partner with others within a team-based environment; and • Achieve and maintain required metrics and goals. KEY RESPONSIBILITIES: • Resolve customer issues and upsell; • Identify and relate with various customer needs and scenarios; • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; • Remain updated in client and industry led processes, technology applications, utilities, and products; • Utilize various client based tools and applications for customer management and servicing; • Transfer customers to appropriate departments when required; • Conduct data entry, documentation, and case management; • Work and partner with others within a team-based environment; and • Achieve and maintain required metrics and goals. All your information will be kept confidential according to EEO guidelines.

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Listed on smartrecruiters · posted 2023-10-13. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.